Technical Customer Service Advisor Cosmetics in Manchester

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. We work with the biggest companies in the world to ensure products are safe, ingredients are authentic, and labelling is accurate. We are dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to our corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We are proud to be an armed forces‑friendly place to work and welcome applications from reservists, armed forces veterans, cadet instructors, military spouses and partners. If you want to continue to help make the world a safer and healthier place, apply for the role below and become a part of Eurofins.

Job Details

• Working Hours: 37.5 hours per week, Monday – Friday, 09:00 – 17:00
• Employment Type: Full‑time
• Closing Date: No fixed closing date; we encourage early applications.
• We do not offer sponsorship for this role.

Purpose of the Post

Act as an interface between the sales team, the end customer and the testing laboratory in the processing of samples, reporting and interpretation of test reports in the Cosmetics & Personal Care Business Unit.

Responsibilities

• Manage all aspects of allocated samples/projects from sales handover to test report creation and issue to the client, including physical sample checking, shipping preparation, lab liaison, and communication.
• Apply knowledge of various testing processes to support customer requests and relevant legislation.
• Support the business unit in delivering customer needs and requirements.
• Provide a high level of internal and external customer care.
• Stay up to date with Eurofins network labs capabilities, expertise and ways of working to ensure efficient processes.
• Create and maintain appropriate report templates for booked tests, legislation and standard changes.
• Achieve set KPIs, including on‑time report delivery, report accuracy and customer feedback.
• Assist the business in applying best practice and interpretation of results.
• Build positive relationships and ensure good communication with all relevant Eurofins network laboratories; attend and contribute to lab calls and elevate issues when required.
• Generate client‑specific reports with conclusions of high technical quality.
• Understand costing information in the LIMS system and react when something appears incorrect.
• May be required to work outside normal hours to meet customer requirements, with prior manager agreement.

Qualifications

• Level 3, A level or equivalent plus 2 years practical work experience in a customer‑facing business role.
• Experience using Microsoft Office packages and/or LIMS.
• High level of attention to detail and evidence of organised planning and prioritisation.
• Effective written and oral communication skills.

Benefits

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at employee service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme
• 24/7 confidential Health and Wellbeing Programmes
• Worldwide career opportunities
• Rewards recognising employee service and achievements.

Our Commitment to Equality

Eurofins is committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer and prohibit discrimination based on gender identity, expression, race, nationality, age, religion, sexual orientation, disability, and other characteristics that make employees unique. We embrace diversity within our network of companies.

Sustainability

We encourage our laboratory leaders to make sustainable changes at the local level and rely on a dedicated carbon reduction team to achieve our environmental goals.