Sales Support in Manchester

Company Overview

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We are proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Working hours are Monday - Friday, 9am - 5pm. As Sales Support for Cosmetics you will provide sales and business development support alongside administration.

Main Duties

• To oversee the management of the external sales mailboxes to ensure enquiries are allocated, responded to and followed up by the relevant member of the sales team.
• To personally respond to assigned incoming sales enquiries and convert these enquiries into invoiced business.
• To support the cosmetics sales and accounts team on actions that will assist the conversion of more business opportunities, such as quote generation and general administrative duties.
• To support with specific sales activities, campaigns and events exhibition activities.
• Liaise with Eurofins intercompany partners to establish and confirm schedules and test options.
• Provide support for new client onboarding, the creation of proposals and the raising of quotations.
• Provide support and coordination of the completion of client specific requests including NDAs, supplier documentation requests.
• Answer phone calls from new customers and deal with problems as they arise.
• Provide any necessary data or reports to the sales and management teams.
• Update all account and contact information for customers using CRM and ensure data is routinely checked for completeness.
• Provide support for the wider team in ongoing CRM updates and maintenance.
• Assist the sales team in follow ups with clients as requested for work confirmations, paperwork and test details.
• Provide support on website maintenance and social media posting.
• Provide a high level of internal and external customer care.

Qualifications

• Experience in a customer service role B2B in a service provider context.
• Computer literate.
• Effective communication skills both written and oral.
• High level of attention to detail.
• To be able to communicate to different levels within the business and to gain the confidence of the client.
• To be a self-starter and manage own workload in a timely and effective manner.
• Strong organisational, multi-tasking and time management skills.

Benefits

• Enhanced Annual Leave Entitlement
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme
• 24/7 confidential Health Cash Plan
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• Rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it’s incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Data Privacy Notice

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

EEO & Diversity Commitment

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.