Quality Coordinator in Wolverhampton

The purpose of this role is to work with the Business Unit Manager and the Group Quality Manager to ensure that the relevant requirements of UKAS, ISO 17025, and the Quality System are implemented and followed at all times. To assist with advice and monitoring of all aspects of quality in the laboratory, including completion of audits and ensuring that corrective action resulting from these audits is carried out. This is a part-time role working 15 hours a week, 4 days per week, 3.75 hours per day between the hours of 09:00 and 17:00. Hours/days can be negotiable.

Key Responsibilities:

• Ensure that customer complaint investigations and client queries are investigated and resolved in a timely manner in conjunction with Laboratory Management and the Customer Services team.
• Carry out internal test method audits, system audits and ensure audit programs are adhered to.
• Ensure all equipment records, calibration and monitoring is carried out by relevant laboratory staff and that appropriate records are maintained.
• Gather pre and post-audit information for external audits and submit data to the accreditation/certification body.
• Participate in and facilitate external laboratory audits, e.g. UKAS.
• Ensure that the corrective actions assigned during internal and external auditing are completed.
• Preparation and amendment of any quality documentation in their respective areas.
• Training of staff in equipment calibration & monitoring procedures.
• Ensuring that external proficiency scheme samples are analysed and reported accurately, including timely investigations into unsatisfactory results, in conjunction with Laboratory Management.
• Ensuring that internal quality control is carried out and under control.
• Attendance at Quality Meetings as required.
• Collate information and reports and carry out trend analysis for the Annual Management Review meeting.
• Raise non-conforming work issues related to Quality and investigate using root cause analysis where assigned.
• Provide the monthly Quality KPI report to designated personnel.
• Liaise with third-party suppliers on relevant areas e.g. equipment calibration.
• Escalation of issues affecting Quality performance to Group Quality Managers and Business Unit Manager.
• Provide a high level of internal and external customer care.
• Organise the PASS customer survey, collate the results and prepare a report with the findings.
• Comply with all relevant Health, Safety and Security Regulations.
• Any other duties necessary to ensure the quality of results and service to the customers as designated by the Group Quality Manager/Business Unit Manager.

Qualifications:

• Degree or equivalent in chemistry.
• Working knowledge of Food Chemistry laboratories accredited to ISO 17025.
• Knowledge of Quality Management Systems.
• Proven experience of managing and improving quality management systems.
• Experience of working in a UKAS accredited laboratory.
• Experience of working with a broad range of internal and external customers.
• Experience of driving a continuous improvement culture.
• Excellent presentation, communication (written and verbal), and interpersonal skills.
• Excellent analytical skills and able to interpret, present and explain complex information.
• Strong organisational, multi-tasking and time management skills.
• Commitment to customer care.

Benefits:

• Additional Annual Leave at Employees set service dates.
• Company Pension Plan.
• Life Assurance Scheme (4 times annual salary).
• Healthcare Cash Plan (6+ months service).
• Enhanced Maternity, Adoption and Paternity Schemes.
• Employee Assistance Programme – 24/7 confidential.
• Health and Wellbeing Programmes.
• Free parking.
• Worldwide career opportunities.
• Rewards recognising the great work employees deliver, their dedicated service and celebrating special life events.

We are an equal opportunity employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.