At a Glance
- Tasks: Deliver hands-on IT support across UK Eurofins Forensic Services locations.
- Company: Join a leading forensic services company with a focus on technology.
- Benefits: Competitive salary, 25 days leave, pension scheme, and wellness support.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by ensuring reliable IT for forensic operations.
- Qualifications: Experience in IT support, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Working hours are Monday - Friday, 09:00 - 17:30. Regular travel between Eurofins Forensics UK sites will be required. Unfortunately, we are unable to provide visa sponsorship for this role.
As IT Field Service Engineer you will be responsible for delivering high‑quality, hands‑on IT support services to users across UK Eurofins Forensic Services locations. The role ensures end user computing, laboratory IT equipment, and site‑based technology operate reliably, securely, and in line with operational and compliance requirements. In addition to day to day support activities, the role contributes to IT projects by supporting site‑based deployments, technology refresh programmes, upgrades, and operational change initiatives. Working closely with the Lead IT Field Support Engineer, Infrastructure teams, and project stakeholders, the role helps ensure projects are delivered smoothly with minimal disruption to forensic operations.
Job Responsibilities
- Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
- Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
- Resolve incidents and service requests efficiently in line with agreed SLAs.
- Install, configure, maintain, and replace IT hardware and software.
- Support user account setup, access requests, and device onboarding.
- Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
- Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
- Support Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed.
- Assist with IT rollouts, refresh programmes, and site‑based changes.
- Support basic network tasks at site level (patching, connectivity checks, device swaps).
- Maintain accurate records of work carried out through ticketing and asset systems.
- Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
- Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
- Support audit activities where required, including evidence gathering and validation.
- Communicate clearly with users regarding progress, resolution, and next steps.
- Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.
Qualifications
- Full UK driving licence.
- Experience in an IT Field Service, Desktop Support, or similar end user support role.
- Strong working knowledge of:
- Windows desktops and laptops
- Common end user applications and peripherals
- Hardware break/fix and troubleshooting
- Good customer service and communication skills.
- Ability to work independently across multiple sites.
- Ideally, proven IT certifications or technical training.
- Customer focused with a strong service mindset.
- Organised, reliable, and detail oriented.
- Calm and effective under pressure.
Additional Information
Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC) and to have 5 years’ continuous UK residency. As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role. Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.
Please note:
- Vetting is carried out by an external police vetting service
- Drug and alcohol testing may be required before you start and during your employment
- Ongoing employment is subject to maintaining the required level of clearance
What We Offer
We offer a competitive salary and a comprehensive benefits package, including:
- 25 days annual leave + bank holidays (rising to 30 days with length of service)
- Company pension scheme with up to 6% employer contribution
- Life assurance (3x salary)
- Health Cash Plan & Employee Assistance Programme
- Enhanced family leave and sick pay
- Perkbox benefits, discounts and wellbeing support
IT Field Service Engineer in Warrington employer: Eurofins CDMO Alphora Inc
Eurofins Forensics UK is an exceptional employer, offering a dynamic work environment where IT Field Service Engineers can thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a competitive salary and generous benefits package, including enhanced family leave and a company pension scheme. Our collaborative culture ensures that you will be part of a dedicated team, committed to delivering high-quality IT support while making a meaningful impact in the forensic services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend to throw some tricky questions your way, or use online resources to prep.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. It’s a great way to demonstrate what you can do and how you can add value to the team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows us you're genuinely interested in joining our team. Don’t miss out!
We think you need these skills to ace IT Field Service Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight your relevant experience, especially in desktop support and troubleshooting, and don’t forget to mention any IT certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and how you handle pressure, as these are key for us at Eurofins.
Showcase Your Technical Skills:Be specific about your technical skills in your application. We want to see your knowledge of Windows systems, hardware troubleshooting, and any experience with forensic lab equipment if you have it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eurofins CDMO Alphora Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktops, laptops, and common end-user applications. Be ready to discuss your experience with hardware troubleshooting and how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
As an IT Field Service Engineer, you'll be interacting with users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one – this will highlight your communication skills and service mindset.
✨Demonstrate Your Organisational Skills
Since the role involves managing IT assets and maintaining accurate records, be ready to talk about how you stay organised. Share specific methods or tools you use to keep track of tasks and ensure nothing slips through the cracks, especially when working across multiple sites.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like handling a Priority 1 incident or dealing with a difficult user. Practice your responses to these scenarios, focusing on your problem-solving approach and how you would communicate with stakeholders to ensure minimal disruption to operations.
