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- Tasks: Guide patients through their journey and ensure outstanding care at every step.
- Company: Dynamic clinic focused on patient satisfaction and support.
- Benefits: Competitive salary, health insurance, employee discounts, and company events.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: 2+ years in customer service and sales, excellent communication skills.
- Other info: Join a supportive team with opportunities for growth and learning.
The predicted salary is between 30000 - 35000 £ per year.
The purpose of this role is for all patients to have a coordinator that can help them and follow them through their journey from first contact to continuing aftercare. The primary goals of the Patient Coordinators are to reach their booking targets and at the same time deliver outstanding patient care.
Job Specifications
- The ability to be self-motivated
- The ability to manage challenges and understand the fundamentals of consumer behaviour
- The ability to set personal goals above prescribed goals
- The ability to deal with high stress environments in a pro-active manner
- The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks
- Good time management
- The need to demonstrate flexibility, including duties, hours of work, breaks, working conditions, working with team members, protocols and procedures, updates in knowledge etc
- An openness to change, grow, and take on greater levels of responsibility and performance
- The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and colleagues alike
- You will need to be flexible and accommodating
- You will have to be knowledgeable about the Clinic
- You will need to know what the clinic can offer the client in any number of special circumstances
- You will need to provide all the information that the client requires to enjoy their visit to the clinic
Personal Requirements
- A self-starter
- A minimum of 2 years' experience in customer facing roles
- A minimum of 2 years' sales experience ideally in selling consumer services with a proven track record of hitting KPI's
- Excellent verbal and written communication
- Clerical and administrative experience using computers
- Working knowledge of a simple database application, word, excel, email and Internet
- Some post secondary education will be advantageous
- Good problem-solving skills
- Excellent organisational skills
- Excellent customer service skills
Duties – Daily
- Answer queries on the phone
- Guide patients through their first visits and making them aware that you will be their contact person if they have any queries in the future
- Book surgical appointments and consultations
- Invoice patients for deposits and surgery balances
- Ensure all the client's needs are met while visiting the practice
- Arrange for glasses to be made up for patients
- Update all records on the patient database as appropriate
- Play an active part in the maintenance of a supportive learning environment within the clinic
- Complete the end of day administration
- Hit monthly targets and KPI's
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits: Company events, Company pension, Employee discount, Private dental insurance, Private medical insurance, Referral programme, Sick pay
Work Location: In person
Patient Coordinator in White City employer: EuroEyes Laser Eye Clinic
Contact Detail:
EuroEyes Laser Eye Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in White City
✨Tip Number 1
Get to know the clinic inside out! Familiarise yourself with all the services and special circumstances we offer. This way, when you chat with potential employers, you can show off your knowledge and passion for patient care.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with patients, make sure you can convey information clearly and compassionately. Role-play with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare a list of your past experiences where you successfully managed multiple tasks or dealt with high-stress situations. This will help you demonstrate your ability to prioritise and stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and ready to take on the challenges of the Patient Coordinator role.
We think you need these skills to ace Patient Coordinator in White City
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for helping patients. Share any experiences where you've gone above and beyond to ensure someone received the best care possible. This will show us that you truly understand the essence of the Patient Coordinator role.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer-facing roles. We want to know how you've handled challenging situations and provided excellent service. Use specific examples to demonstrate your problem-solving skills and ability to manage stress effectively.
Be Organised and Clear: Your written application should reflect your organisational skills. Keep it clear and concise, using bullet points if necessary. This not only makes it easier for us to read but also shows that you can prioritise and manage multiple tasks efficiently.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at EuroEyes Laser Eye Clinic
✨Know the Clinic Inside Out
Before your interview, make sure you research the clinic thoroughly. Understand its services, values, and any recent news or updates. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you managed challenges or went above and beyond to meet a client's needs. This will showcase your ability to deliver outstanding patient care.
✨Showcase Your Time Management Abilities
Be ready to discuss how you prioritise tasks and manage your time effectively, especially in high-stress environments. You might want to share specific strategies or tools you use to stay organised and ensure that all client needs are met promptly.
✨Emphasise Flexibility and Adaptability
The role requires a willingness to adapt to changing circumstances. Prepare to talk about times when you've had to be flexible in your work, whether it’s adjusting to new protocols or taking on additional responsibilities. This will demonstrate your readiness to grow within the role.