At a Glance
- Tasks: Support our sales team and manage finance proposals for motor dealers.
- Company: Join Eurodrive Motor Finance, a leader in UK motor finance for over 21 years.
- Benefits: Enjoy a competitive salary, annual leave, gym membership, and bonuses.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Develop valuable finance expertise in a supportive and rewarding environment.
- Qualifications: Strong analytical skills, customer-focused, and educated to GCSE level.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500 per annum
Location: Newcastle and Leeds (with national dealer network)
Job Type: Permanent | Full-time
About Eurodrive Motor Finance
Eurodrive Motor Finance has been a trusted leader in UK motor finance for over 21 years. We provide bespoke finance products and services to franchised and independent motor dealers nationwide, supported by a strong national field force. Due to continued growth within our Specialist Dealer Services division, we are looking for motivated and customer‑focused customer service advisors to join our busy and vibrant team.
The Role
As a customer service advisor, you will play a key role in supporting our external sales team and building strong relationships with our motor dealer partners. You will manage finance proposals from start to finish, ensuring a high standard of service, accuracy, and compliance at every stage. This is a varied, fast‑paced role that combines customer service, analytical thinking, and collaboration with both internal teams and external finance providers.
Key Responsibilities
- Support the external sales team and act as a key point of contact for motor dealers
- Administer finance proposals from initial enquiry through to completion
- Liaise with associated finance companies to secure funding approvals
- Communicate finance decisions clearly and professionally to dealers
- Assess customer circumstances to identify suitable funding options
- Ensure all activity is compliant and aligned with Treating Customers Fairly principles
- Deliver consistently high levels of customer service via telephone and email
Skills, Knowledge & Experience
- Strong analytical skills and attention to detail
- Excellent verbal and written communication skills
- Customer‑focused with a professional telephone manner
- Results‑driven, self‑motivated, and organised
- Numerate and confident in decision‑making
- Computer literate, including Microsoft Office and bespoke systems
- Highly motivated & ambitious individuals
- Educated to GCSE level (or equivalent)
- Previous experience in motor trade and/or finance
Full‑time role; Monday to Friday 9‑6pm, with rotational weekend working
25 days annual leave, increasing with length of service
Contributory company pension scheme
Company life assurance scheme
Quarterly discretionary bonuses based on team performance
On‑site parking
Gym Membership (At the Leeds Office)
Why Join Us?
At Eurodrive Motor Finance, we invest in our people. With full training and ongoing support, you’ll develop valuable finance expertise in a supportive, performance‑driven environment where success is recognised and rewarded.
Customer Service Advisor in Newcastle upon Tyne employer: Eurodrivefinance
Eurodrive Motor Finance is an exceptional employer that prioritises the growth and well-being of its employees. With a vibrant work culture in Newcastle and Leeds, we offer comprehensive training, generous annual leave, and performance-based bonuses, ensuring that our customer service advisors thrive in a supportive environment. Join us to build meaningful relationships with motor dealers while enjoying unique benefits like gym membership and a contributory pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eurodrivefinance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eurodrivefinance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eurodrivefinance:Your cover letter is your chance to shine! Tell us why you want to work at Eurodrivefinance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eurodrivefinance!
How to prepare for a job interview at Eurodrivefinance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
