At a Glance
- Tasks: Support our sales team and manage finance proposals for motor dealers.
- Company: Join Eurodrive Motor Finance, a leader in UK motor finance for over 21 years.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, and gym membership.
- Other info: Full training provided with opportunities for career growth and performance recognition.
- Why this job: Develop valuable finance expertise while making a real impact in a vibrant team.
- Qualifications: Strong analytical skills, customer-focused attitude, and GCSE education or equivalent.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500 per annum
Location: Newcastle and Leeds (with national dealer network)
Job Type: Permanent | Full-time
About Eurodrive Motor Finance
Eurodrive Motor Finance has been a trusted leader in UK motor finance for over 21 years. We provide bespoke finance products and services to franchised and independent motor dealers nationwide, supported by a strong national field force. Due to continued growth within our Specialist Dealer Services division, we are looking for motivated and customer‑focused customer service advisors to join our busy and vibrant team.
The Role
As a customer service advisor, you will play a key role in supporting our external sales team and building strong relationships with our motor dealer partners. You will manage finance proposals from start to finish, ensuring a high standard of service, accuracy, and compliance at every stage. This is a varied, fast‑paced role that combines customer service, analytical thinking, and collaboration with both internal teams and external finance providers.
Key Responsibilities
- Support the external sales team and act as a key point of contact for motor dealers
- Administer finance proposals from initial enquiry through to completion
- Liaise with associated finance companies to secure funding approvals
- Communicate finance decisions clearly and professionally to dealers
- Assess customer circumstances to identify suitable funding options
- Ensure all activity is compliant and aligned with Treating Customers Fairly principles
- Deliver consistently high levels of customer service via telephone and email
Skills, Knowledge & Experience
- Strong analytical skills and attention to detail
- Excellent verbal and written communication skills
- Customer‑focused with a professional telephone manner
- Results‑driven, self‑motivated, and organised
- Numerate and confident in decision‑making
- Computer literate, including Microsoft Office and bespoke systems
- Highly motivated & ambitious individuals
- Educated to GCSE level (or equivalent)
- Previous experience in motor trade and/or finance
Full‑time role; Monday to Friday 9‑6pm, with rotational weekend working
25 days annual leave, increasing with length of service
Contributory company pension scheme
Company life assurance scheme
Quarterly discretionary bonuses based on team performance
On‑site parking
Gym Membership (At the Leeds Office)
Why Join Us?
At Eurodrive Motor Finance, we invest in our people. With full training and ongoing support, you’ll develop valuable finance expertise in a supportive, performance‑driven environment where success is recognised and rewarded.
Customer Service Advisor in Leeds employer: Eurodrivefinance
Eurodrivefinance is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture in the vibrant cities of Newcastle and Leeds, employees enjoy competitive salaries, generous annual leave, and unique benefits like gym membership, fostering a healthy work-life balance. Join us to be part of a dynamic team where your contributions are valued and career advancement opportunities abound.
