At a Glance
- Tasks: Support client onboarding and manage operational workflows in a fast-paced environment.
- Company: Join EuroCTP, a pioneering company in EU market data services.
- Benefits: Gain direct exposure to commercial operations and work with cross-functional teams.
- Other info: Hybrid role based in London, Paris, or Amsterdam with opportunities for growth.
- Why this job: Make a real impact in client support while developing your skills in a dynamic industry.
- Qualifications: Strong organisational skills and clear communication; basic technical aptitude preferred.
The predicted salary is between 30000 - 40000 € per year.
EuroCTP is a Dutch company created to facilitate access to EU realtime market data for equities and ETFs. We are building a reliable and compliant realtime consolidation of EU market data, together with related services designed for and with the market community. EuroCTP has been selected by the European Securities and Markets Authority (ESMA) as the first consolidated tape provider (CTP) for Shares and ETFs in the European Union. Incorporated on 23 August 2023 in the Netherlands, EuroCTP is currently backed by 16 European exchanges and exchange groups operating in 27 European countries.
As a Client Onboarding & Support (Contractor), you will work closely with the Head of Sales to support client onboarding, licensing queries, and day-to-day operational workflows. You will play a key role in managing inbound requests, guiding clients through the onboarding process and technical testing phases, and ensuring a smooth and efficient client experience. This role is highly hands-on and operational, involving regular interaction with clients, coordination across internal teams, and ownership of CRM updates, trackers, and documentation. It is ideal for someone who is organised, proactive, and comfortable handling a high volume of queries while maintaining clarity and consistency in communication.
Reporting line: The role reports to the Head of Sales.
Location: Europe with preference for London, United Kingdom, Paris, France or Amsterdam, Netherlands (hybrid)
Start date: As soon as available
Responsibilities:
- Support the Head of Sales in the execution of client onboarding, licensing, and day-to-day commercial operations, including coordination with internal teams and management of inbound client queries.
- Guide clients through the onboarding process, including use of the onboarding portal and initial technical testing phases.
- Provide basic technical support and troubleshooting, escalating more complex issues to the relevant internal teams when required.
- Respond to recurring client questions clearly and consistently, helping to standardise communication and reduce repetition.
- Maintain and update CRM records, onboarding trackers, and internal documentation to ensure accurate and up-to-date information.
- Coordinate internally with technical, legal, and commercial teams to ensure smooth client onboarding and issue resolution.
- Support preparation for and occasionally join client calls to provide operational and onboarding support.
- Proactively identify opportunities to improve processes, documentation, and efficiency across onboarding and client support workflows.
What we are looking for:
- Strong organisational skills, with the ability to manage incoming requests efficiently and maintain quick, reliable response times.
- Clear and concise written communication skills, with the ability to respond to client queries in a structured and consistent way.
- Comfortable interacting with clients in a professional setting, including supporting calls and handling follow-ups.
- Basic technical aptitude, with the ability to understand and support onboarding processes and troubleshoot simple issues.
- Experience with CRM systems and/or managing trackers, pipelines, or operational workflows.
- A proactive and hands-on mindset, with the ability to take ownership of tasks and follow through independently.
- High attention to detail and a process-oriented approach.
- Interest in financial markets, market data, or technology is a plus but not required.
- Fluency in English required; additional European languages are a plus.
What we offer:
- Direct exposure to commercial operations and client onboarding within a fast-moving market data environment.
- Close collaboration with the Head of Sales and cross-functional teams (technical, legal, commercial).
- A high-impact role with immediate responsibility and ownership of key processes.
How to apply: If this opportunity excites you and you are ready to embark on a rewarding journey with us, please send your CV. A short message explaining why you are a great fit for the role is a plus, but not mandatory.
Client Onboarding & Support (Contractor) in London employer: EuroCTP
EuroCTP is an exceptional employer, offering a dynamic work environment where you can directly impact client onboarding and support in the fast-paced market data sector. With a strong emphasis on collaboration and professional growth, employees benefit from close interaction with cross-functional teams and the opportunity to enhance their skills in a rapidly evolving industry. Located in vibrant cities like London, Paris, or Amsterdam, EuroCTP provides a hybrid work model that promotes work-life balance while being at the forefront of EU market data services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding & Support (Contractor) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Onboarding & Support (Contractor) in London
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure your CV highlights your organisational skills. We want to see how you manage tasks and handle multiple requests efficiently, just like you'll need to in the role!
Keep It Clear and Concise:When writing your application, use clear and concise language. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect your interest in client onboarding and support. Mention any relevant experience that aligns with our needs, especially in handling client queries.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at EuroCTP
✨Know the Company Inside Out
Before your interview, make sure you understand EuroCTP's mission and services. Familiarise yourself with their role as a consolidated tape provider and how they interact with the market community. This knowledge will help you demonstrate your genuine interest in the company and its operations.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or client queries. Be ready to discuss how you prioritised your workload and maintained clear communication throughout.
✨Prepare for Technical Questions
Brush up on basic technical concepts related to client onboarding and market data. You might be asked about troubleshooting processes or how you would guide clients through technical testing phases. Showing that you can handle these aspects will set you apart.
✨Practice Clear Communication
Given the emphasis on clear and concise communication, practice articulating your thoughts in a structured manner. Consider doing mock interviews with a friend or using online resources to refine your responses to common client queries.
