Production Support Analyst: Incident Resolver & Improvement in London

Production Support Analyst: Incident Resolver & Improvement in London

London Full-Time 51485 - 62926 £ / year (est.) No working from home possible
Euroclear

At a Glance

  • Tasks: Manage production incidents and support critical business applications while mentoring others.
  • Company: Join Euroclear, a leading financial services company in London.
  • Benefits: Competitive salary, professional development, and a collaborative work environment.
  • Other info: Great opportunity for career growth in a dynamic and supportive team.
  • Why this job: Make a real impact by improving production support and working with cutting-edge technologies.
  • Qualifications: Strong knowledge of Linux, SQL, shell scripting, and Java/Kafka/OpenShift required.

The predicted salary is between 51485 - 62926 £ per year.

Euroclear in London is seeking an experienced Application Support Analyst to manage production and test environment support for critical business applications. You will handle production incidents, communicate with internal business users, and resolve information requests. The role emphasizes improving production support, participating in deployment to test and production, and mentoring others.

Strong Linux, SQL, shell scripting, and Java/Kafka/OpenShift knowledge are valued; ITIL foundation is required.

Production Support Analyst: Incident Resolver & Improvement in London employer: Euroclear

Euroclear is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Located in the UK, employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in the European market. Join us to be part of a forward-thinking team that values your expertise and encourages growth.

Euroclear

Contact Details:

Euroclear Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Production Support Analyst: Incident Resolver & Improvement in London

Join Local Tech Meetups

Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Euroclear or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!

Contribute to Open Source Projects

Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Euroclear.

Tap into Online Developer Communities

Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Euroclear.

Explore Job Boards Specifically for Tech Roles

Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Euroclear that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!

We think you need these skills to ace Production Support Analyst: Incident Resolver & Improvement in London

Application Support
Incident Management
Linux
SQL
Shell Scripting
Java
Kafka

Some tips for your application 🫡

Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.

Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Euroclear.

Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Euroclear and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!

Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!

How to prepare for a job interview at Euroclear

Brush Up on Your Coding Skills

For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.

Know Your Tools and Frameworks

Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Euroclear uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.

Showcase Your Projects

Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.

Prepare for Behavioural Questions

While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.