At a Glance
- Tasks: Support and improve production and test environments while resolving complex incidents.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Competitive salary, training opportunities, and a chance to work remotely.
- Other info: Great opportunity for career growth and development in a dynamic environment.
- Why this job: Make a real impact by enhancing application support and driving process improvements.
- Qualifications: Experience in application support on Linux, with skills in SQL and scripting.
The predicted salary is between 40000 - 50000 £ per year.
Manages Production and Test Environment support from an application support perspective. Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users. Resolves Business information requests. Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment. Actively seeks to improve production support through improving existing methods, tools and expertise.
General: Supports Production & Test Environment applications; independently resolving complex incidents; leads process improvements and improves methods and tools. Works autonomously with periodic checks by Manager. May also act as informal team lead role based on experience and expert knowledge. May coach others. Has recognized technical expertise.
Role: Provides application support for production and test systems, including incident and problem management. Participates in application software delivery to both test and production environments. Participates in Production site switches and RDR test occasions. Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient. Completes User Requests, both Internal and External, in a timely manner within agreed SLAs. Effectively reviews high complexity project documentation from a production support perspective. Performs the assessment of all large-scale changes on their impact on Production. Able to resolve large-scale issues autonomously and assist colleagues with escalations. Deals with complex level interventions autonomously. Able to code in a programming language and perform development activities for large scale changes. Creates or amends scripts/macros where required to maintain or improve support tools. May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined/new area and may improve upon set guidelines and routines. May guide other colleagues in undefined work areas.
Qualifications: Experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts. Experience with Java, Kafka and OpenShift would be advantageous.
Soft Skills: Highly motivated with excellent analytical, troubleshooting/problem solving skills, knowledge of software development life cycle and a self-starter able to proactively operate with minimal supervision.
Certification: ITIL Foundation - certification is ideal but we are prepared to provide formal training for the right candidate seeking a true career option.
Application Support Analyst in London employer: Euroclear
Euroclear is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Located in the UK, employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in the European market. Join us to be part of a forward-thinking team that values your expertise and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common application support scenarios. Think about how you'd handle incidents or complex issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your technical skills! If you’ve got experience with Linux, SQL, or any relevant programming languages, make sure to highlight that in conversations. We love candidates who can demonstrate their expertise and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to make an impact in application support.
We think you need these skills to ace Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with Linux platforms, SQL, and any relevant programming languages like Java. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how you can contribute to improving our production environment. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled complex incidents in the past. We’re all about improving methods and tools, so let us know how you’ve made a difference in your previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Euroclear
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Linux, SQL, and any programming languages mentioned in the job description. Be ready to discuss your experience with Java, Kafka, and OpenShift, as well as how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved in previous positions. Think about how you approached the problem, the steps you took to resolve it, and the outcome. This will demonstrate your analytical and troubleshooting abilities, which are crucial for an Application Support Analyst.
✨Communicate Clearly and Concisely
Since the role involves communicating complex issues to business users, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with this. Clear communication can set you apart from other candidates.
✨Be Ready to Discuss Process Improvements
Think about ways you've improved processes or tools in your previous roles. Be prepared to share specific examples of how you’ve adapted methods to enhance production support. This shows that you're proactive and committed to continuous improvement, which is key for this position.
