At a Glance
- Tasks: Support and improve production and test environments while resolving complex incidents.
- Company: Join a forward-thinking IT team focused on innovation and collaboration.
- Benefits: Competitive salary, training opportunities, and a chance to work autonomously.
- Other info: Great opportunity for career growth and development in a dynamic environment.
- Why this job: Make a real impact by enhancing application support and driving process improvements.
- Qualifications: Experience in application support on Linux, with skills in SQL and shell scripting.
The predicted salary is between 33075 - 40425 £ per year.
Job family: Manages Production and Test Environment support from an application support perspective. Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users. Resolves Business information requests. Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment. Actively seeks to improve production support through improving existing methods, tools and expertise.
General: Supports Production & Test Environment applications; independently resolving complex incidents; leads process improvements and improves methods and tools. Works autonomously with periodic checks by Manager. May also act as informal team lead role based on experience and expert knowledge. May coach others. Has a recognized technical expertise.
Role: Provides application support for production and test systems, including incident and problem management. Participates in application software delivery to both test and production environments. Participates in Production site switches and RDR test occasions. Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient. Completes User Requests, both Internal and External, in a timely manner within agreed SLAs. Effectively reviews high complexity project documentation from a production support perspective. Performs the assessment of all large scale changes on their impact on Production. Able to resolve large scale issues autonomously and assist colleagues with escalations. Deals with complex level interventions autonomously. Able to code in a programming language and perform development activities for large scale changes. Creates or amends scripts/macros where required to maintain or improve support tools. May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined/new area and may improve upon set guidelines and routines. May guide other colleagues in undefined work areas.
Qualifications: Must have experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts. Experience working with Java, Kafka and OpenShift would be advantageous.
Soft skills: Must be highly motivated with excellent analytical, troubleshooting/problem solving skills, knowledge of software development life cycle and a self-starter able to proactively operate with minimal supervision.
Certification: ITIL Foundation - certification is ideal but we are prepared to provide formal training for the right candidate seeking a true career option.
Eligibility to Apply: Please note that this role is open to candidates who have the legal right to work in the United Kingdom. Unfortunately, sponsorship or visa support is not available for this position.
Application Support Analyst - IT employer: Euroclear
Euroclear is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Located in the UK, employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in the European market. Join us to be part of a forward-thinking team that values your expertise and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - IT
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Euroclear values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Euroclear might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Euroclear!
✨Direct Apply to Euroclear
Let's not forget to apply directly through the Euroclear website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst - IT
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Euroclear.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Euroclear. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Euroclear
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
