At a Glance
- Tasks: Support and improve production and test environments while resolving complex incidents.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Competitive salary, training opportunities, and a chance to work remotely.
- Other info: Great opportunity for career growth and skill development in a dynamic environment.
- Why this job: Make a real impact by enhancing application support and driving process improvements.
- Qualifications: Experience in application support on Linux, with skills in SQL and scripting.
The predicted salary is between 40000 - 50000 £ per year.
Manages Production and Test Environment support from an application support perspective.
Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users.
Resolves Business information requests.
Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment.
Actively seeks to improve production support through improving existing methods, tools and expertise.
General
- Supports Production & Test Environment applications; independently resolving complex incidents; leads process improvements and improves methods and tools.
- Works autonomously with periodic checks by Manager.
- May also act as informal team lead role based on experience and expert knowledge.
- May coach others.
- Has recognized technical expertise.
Role
- Provides application support for production and test systems, including incident and problem management.
- Participates in application software delivery to both test and production environments.
- Participates in Production site switches and RDR test occasions.
- Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient.
- Completes User Requests, both Internal and External, in a timely manner within agreed SLAs.
- Effectively reviews high complexity project documentation from a production support perspective.
- Performs the assessment of all large-scale changes on their impact on Production.
- Able to resolve large-scale issues autonomously and assist colleagues with escalations.
- Deals with complex level interventions autonomously.
- Able to code in a programming language and perform development activities for large scale changes.
- Creates or amends scripts/macros where required to maintain or improve support tools.
- May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined/new area and may improve upon set guidelines and routines.
- May guide other colleagues in undefined work areas.
Qualifications
- Experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts.
- Experience with Java, Kafka and OpenShift would be advantageous.
Soft Skills
- Highly motivated with excellent analytical, troubleshooting/problem solving skills, knowledge of software development life cycle and a self-starter able to proactively operate with minimal supervision.
Certification
- ITIL Foundation - certification is ideal but we are prepared to provide formal training for the right candidate seeking a true career option.
Application Support Analyst employer: Euroclear
As an Application Support Analyst with us, you will thrive in a dynamic work environment that prioritises innovation and employee development. We offer comprehensive training opportunities, a collaborative culture that encourages knowledge sharing, and the chance to work on cutting-edge technologies in a supportive team setting. Located in a vibrant area, our company not only values your contributions but also invests in your career growth, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about your experience with Linux, SQL, and any relevant programming languages. Practice common interview questions and scenarios related to application support.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved complex incidents or improved processes in your previous roles. This will demonstrate your analytical abilities and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Linux platforms, SQL, and any relevant programming languages like Java. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've resolved complex incidents in the past. We love seeing how you tackle challenges and improve processes, so share those stories!
Be Clear and Concise:When writing your cover letter or any written communication, keep it clear and to the point. We appreciate straightforward communication, especially when discussing technical issues. Make it easy for us to understand your experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine. Plus, it’s super easy to do!
How to prepare for a job interview at Euroclear
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Linux, SQL, and any programming languages mentioned in the job description. Be ready to discuss your experience with Java, Kafka, and OpenShift, as well as how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved in previous positions. Highlight your analytical and troubleshooting abilities, and be ready to explain your thought process when tackling difficult issues. This will demonstrate your capability to handle the responsibilities of an Application Support Analyst.
✨Communicate Clearly
Since the role involves communicating complex technical issues, practice explaining your past experiences in a clear and concise manner. Use simple language to describe your technical expertise, ensuring that even non-technical interviewers can understand your points.
✨Be Proactive About Improvements
Think about ways you've improved processes or tools in your previous roles. Be prepared to discuss these initiatives during the interview, as this shows your commitment to enhancing production support and aligns with the company's focus on continuous improvement.
