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- Tasks: Process customer orders accurately and ensure timely delivery.
- Company: Join Euroclad Group, a leading company in Cardiff with a focus on customer service.
- Benefits: Full-time permanent role with competitive pay and career growth opportunities.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be the key contact for customers and make their experience seamless.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 25000 - 30000 £ per year.
Start your new career with Euroclad Group in Cardiff, UK.
Customer Service
CONTRACT TYPE: Full-Time, Permanent
LOCATION: Office
The candidate will process orders in a timely manner, ensuring accuracy. Responsibilities include:
- Coordinating order and date amendments.
- Liaising with the relevant departments to ensure customer requirements are met.
- Responsible for ownership of orders/accounts ensuring no orders are in the past.
- Answering telephone calls/emails from customers or internal company departments.
- Inputting all customer orders on the company ERP System – SAP.
- Ensuring all order details are supplied by the customer and contacting customers where information is missing.
- Managing customer accounts and being the main point of contact for all order related queries.
- Managing quality checks on all orders.
- Managing daily reports ensuring there are no issues with orders.
- Controlling bulk order management and reducing bulks accordingly when cut length schedules are received, whilst also ensuring that bulk orders are phased correctly.
- Liaising with Planning, Transport, Sales, and Operations departments when required to effectively manage customer order requirements, to provide the best experience for the customer.
- Liaising with customers regarding delays due to manufacture/stock.
- Routing of complaints to the aftercare department.
- Updating customers when lead times cannot be met.
Skills and Attributes
- Professional telephone and email manner.
- IT literate.
- Ability to work under pressure.
- Able to use own initiative.
- Flexible.
Compliance and Health & Safety
It is the responsibility of all personnel to report compliance concerns, issues, and failures and participate in training as required. All personnel have a responsibility for taking reasonable care of themselves and others who may be affected by their actions or omissions. You must follow all instructions and training given to you and ensure compliance with all safety policies and procedures at all times.
Order Fulfillment Administrator in Cardiff employer: Euroclad Group Ltd.
Contact Detail:
Euroclad Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfillment Administrator in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Euroclad Group. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to order fulfillment and customer service. Think about how your past experiences align with the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! As an Order Fulfillment Administrator, you'll be liaising with various departments and customers. During your interview, demonstrate your ability to communicate clearly and professionally, whether it's through examples or by asking insightful questions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Euroclad Group. Don’t miss out on this opportunity – get your application in today!
We think you need these skills to ace Order Fulfillment Administrator in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Fulfillment Administrator role. Highlight relevant experience, especially in customer service and order management, so we can see how you fit into our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it concise but engaging!
Show Off Your IT Skills: Since you'll be using our ERP System – SAP, mention any relevant IT skills or experience you have. We want to know you're comfortable with technology and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Euroclad Group Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of an Order Fulfillment Administrator. Familiarise yourself with order processing, customer service, and ERP systems like SAP. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and various departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when handling customer queries or resolving issues.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage orders under pressure or resolve conflicts. Be ready to discuss these experiences during the interview, highlighting your ability to use initiative and stay flexible in challenging situations.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the Order Fulfillment team faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.