At a Glance
- Tasks: Deliver exceptional customer service and help travellers with their currency needs.
- Company: Join a friendly and inclusive team at eurochange, the UK's trusted travel money provider.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay options.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact on customers' travel experiences while having fun at work.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Hours: 22 h p/w
Location: Tamworth, B77 2NY (New store opening soon)
Shift Pattern: Monday to Sunday, shifts based
At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.
Join Us as a Retail Sales Assistant, and inspire our customers!
Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.
With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
Explore How You’ll Support Our Purpose…
- Delivering outstanding, friendly service that turns first-time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand-Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude - you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme - because you matter!
- Wagestream - access to flexible pay - get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose: Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant – Travel Money Specialist in Tamworth employer: eurochange
At eurochange, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to be their authentic selves. As a Retail Sales Assistant in our new Tamworth location, you'll enjoy comprehensive training, flexible working hours, and a range of fantastic benefits including a colleague rate on travel money, generous holiday entitlement, and access to wellbeing support. Join us to not only grow your skills but also to make a meaningful impact in the lives of our customers as you help them navigate their travel plans with confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant – Travel Money Specialist in Tamworth
✨Tip Number 1
Get to know eurochange inside out! Familiarise yourself with their services and values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about making foreign exchange better for customers.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, think of examples from your past experiences where you’ve gone above and beyond for someone. Share those stories during your chat with the hiring team.
✨Tip Number 3
Be ready to demonstrate your sales flair! Brush up on conversational selling techniques and be prepared to discuss how you can match products to customer needs naturally. Show them you can turn first-time customers into loyal fans!
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how they celebrate success. It’s a great way to make a lasting impression!
We think you need these skills to ace Retail Sales Assistant – Travel Money Specialist in Tamworth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for travel and customer service shine through. We want to see how excited you are about helping customers with their travel money needs!
Tailor Your Experience:Make sure to highlight any relevant experience in retail sales or customer service. We love seeing how your past roles have prepared you to be the friendly face of eurochange!
Be Authentic:Don’t be afraid to show your unique personality in your application. We value authenticity and want to know what makes you, you! This is your chance to stand out from the crowd.
Apply Through Our Website:For the best chance of joining #Teameurochange, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at eurochange
✨Know Your Stuff
Before the interview, brush up on your knowledge of foreign exchange and travel money services. Understand the products eurochange offers and be ready to discuss how you can help customers get the best value for their money.
✨Show Your Personality
Since this role is all about connecting with people, let your friendly and positive attitude shine through. Share personal experiences that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Practice Conversational Selling
Think about how you would engage with a customer in a natural way. Prepare examples of how you've successfully matched products to customer needs in the past, as this will demonstrate your ability to build rapport and trust.
✨Be Ready to Adapt
Flexibility is key in this role. Be prepared to discuss how you can adapt to different situations, whether it’s working in nearby branches or supporting new colleagues. Show that you’re a team player who can keep things running smoothly.
