At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join eurochange, a leading travel money provider with a focus on customer experience.
- Benefits: Enjoy 28 days holiday, high street discounts, and access to a virtual GP service.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by inspiring your team and enhancing customer journeys.
- Qualifications: Experience in retail or financial services with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 38 hours p/w
Location: Tamworth, B77 2NY
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based.
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
What You'll Be Doing On a Day-to-day Basis:
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Inspire and coach your team to deliver personalised, engaging experiences for every customer.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
- Train and mentor your team to grow their skills, confidence, and careers.
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations.
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business.
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours:
- Lead by example, embodying eurochange’s values in every interaction.
- Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported.
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Recognise and celebrate success, motivating your team to achieve and exceed their targets.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
- Foster a positive, inclusive workplace where everyone feels valued and can thrive.
- Give and receive feedback openly and constructively, always looking for ways to improve.
- Stay commercially aware, understanding how your decisions impact the branch and the wider business.
The Stand-Out Qualities to Be Part of #Teameurochange:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Strong leadership skills with the ability to motivate, coach, and develop others.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
- Excellent communication, problem-solving, and organisational skills.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money.
- 28 days holiday (inclusive of bank holidays).
- High Street Discounts.
- Free 24/7 Virtual GP service for you and your family.
- Cycle to Work Scheme.
- Employee Wellbeing & Financial Support through Retail Trust.
- Employee Assistance Programme - because you matter!
- Wagestream - access your earned wages when you need it.
- Recognition Awards for outstanding service.
- Additional holiday entitlement after 1 year.
- Life Assurance.
- …and much more!
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose: Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values: We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere.
Retail Bureau Manager in Tamworth employer: eurochange
At eurochange, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters leadership and personal growth. As a Retail Bureau Manager in Tamworth, you'll enjoy a range of benefits including 28 days of holiday, high street discounts, and access to a free virtual GP service, all while leading a dedicated team in a fast-paced environment that values customer service and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Bureau Manager in Tamworth
✨Tip Number 1
Get to know the company inside out! Research eurochange's values, services, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or motivated a team. Be ready to share these experiences during your interview to demonstrate your fit for the Retail Bureau Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former eurochange employees on LinkedIn. They might give you insider tips or even refer you for the position, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining #Teameurochange.
We think you need these skills to ace Retail Bureau Manager in Tamworth
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, especially in retail or financial services.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Retail Bureau Manager role. We love seeing candidates who understand our values and purpose.
Be Customer-Focused:Since this role is all about delivering exceptional customer service, share examples of how you've gone above and beyond for customers in your previous roles. We want to know how you can enhance the customer experience at eurochange!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining #Teameurochange!
How to prepare for a job interview at eurochange
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to retail and financial services. Be ready to discuss how you've driven sales and improved customer experiences in your previous roles. This shows you understand the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've inspired or coached a team to success. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you empower others and foster a positive work environment.
✨Customer-Centric Mindset
Demonstrate your passion for customer service by sharing specific instances where you've gone above and beyond for customers. Discuss how you build relationships and tailor solutions to meet their needs, aligning with eurochange's commitment to exceptional service.
✨Understand Compliance Standards
Familiarise yourself with AML and KYC regulations, as well as any compliance procedures relevant to the role. Be prepared to discuss how you ensure adherence to these standards in your previous positions, showcasing your integrity and attention to detail.
