At a Glance
- Tasks: Support our Currency Team by ensuring accurate and timely currency services.
- Company: Join a friendly and inclusive team at eurochange, where your uniqueness is celebrated.
- Benefits: Enjoy 28 days holiday, high street discounts, and access to a virtual GP service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in foreign exchange while having fun and growing your skills.
- Qualifications: Attention to detail, problem-solving skills, and experience in customer service or operations.
The predicted salary is between 25000 - 30000 £ per year.
Hours: delivered between 8am - 6pm
Location: Office Based - Essex House, Stevenage
Shift Pattern: Monday - Friday
Why Join #Teameurochange
At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Currency Consultant and Keep Our Network Moving
Do you thrive on precision, problem-solving, and supporting teams behind the scenes? Are you passionate about delivering seamless service that keeps things running smoothly? As a Currency Consultant, you’ll play a key role in our Currency Team, helping us deliver accurate, timely, and compliant currency services that make foreign exchange better and simpler for everyone. You’ll provide essential support to our branches, liaising with couriers, suppliers, and internal teams to ensure every order is fulfilled and every query is resolved efficiently. Your work will directly impact our ability to keep shelves stocked and customers happy - making you a vital part of #Teameurochange.
Explore How You’ll Support Our Purpose
- Provide accurate, professional helpdesk support to branches and internal teams, resolving queries quickly to keep operations moving.
- Process branch orders for currency and other products, ensuring deliveries are accurate, timely, and compliant with our standards.
- Manage daily currency supply, working closely with couriers and suppliers to maintain efficient stock distribution and minimise delays.
- Track, report, and elevate issues with stock levels or deliveries, helping protect branch performance and the customer experience.
- Monitor the XTRIS system, updating settings and troubleshooting issues to ensure colleagues can serve customers without disruption.
- Communicate clearly with internal and external stakeholders, building trusted relationships that enable smoother, more responsive service.
- Liaise with our third‑party partners, understanding their brand requirements and ensuring our services meet their expectations.
- Support accurate record‑keeping for AML, GDPR, and compliance audits, ensuring we remain a trusted and legally compliant provider.
- Complete daily tasks like day‑end processes and rate‑sending accurately, maintaining system integrity and financial accuracy.
- Proactively identify recurring issues and opportunities for process improvement, helping us make currency management simpler and better for our colleagues and customers.
- Share feedback and insights with the Currency Team Leader and Manager, contributing to the continuous improvement of our currency supply and operations.
The Stand‑Out Qualities to Be Part of #Teameurochange
- Strong attention to detail with a proactive approach to problem‑solving.
- Experience in operations, logistics, or customer service roles.
- Confident communicating with colleagues, suppliers, and service partners.
- Good numerical skills and ability to handle currency accurately.
- Proficiency in using Excel and internal systems.
- Calm and methodical, even under pressure or time constraints.
- Enthusiasm to learn, adapt, and grow in a fast‑paced environment.
- Experience working with client accounts or handling stock is a plus.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money.
- 28 days holiday (inclusive of bank holidays).
- High Street Discounts.
- Free 24/7 Virtual GP service for you and your family.
- Cycle to Work Scheme.
- Employee Wellbeing & Financial Support through Retail Trust.
- Employee Assistance Programme – because you matter!
- Wagestream – access your earned wages when you need it.
- Recognition Awards for outstanding service.
- Additional holiday entitlement after 1 year.
- Life Assurance.
- ...and much more!
Our Vision
To be the UK’s go‑to travel money provider, adding value to every customer's journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values
- We Strive
- We Trust
- We’re Aspirational
- We’re Responsible
- We’re Sincere
Ready to help keep our branches stocked, our operations smooth, and our customers happy? Apply today and join #Teameurochange!
Currency Team Consultant in Stevenage employer: eurochange
At eurochange, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to be their authentic self. As a Currency Team Consultant based in our Stevenage office, you'll enjoy a range of benefits including 28 days of holiday, high street discounts, and access to a free virtual GP service, all while contributing to a purpose-driven team that makes foreign exchange simpler and more convenient for our customers. With opportunities for personal growth and recognition for outstanding service, eurochange is not just a workplace; it's a community where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Currency Team Consultant in Stevenage
✨Tip Number 1
Get to know the company culture! Before your interview, check out eurochange's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your problem-solving skills! As a Currency Consultant, you'll need to think on your feet. Try some mock scenarios or role-plays with friends to get comfortable with quick decision-making.
✨Tip Number 3
Show off your communication skills! Be ready to discuss how you've built relationships in past roles. Highlighting your ability to liaise with different teams will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're genuinely interested in the role and the company, plus it gives you a chance to learn more about #Teameurochange.
We think you need these skills to ace Currency Team Consultant in Stevenage
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for foreign exchange and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application to highlight your experience in operations, logistics, or customer service. Show us how your skills align with the role of a Currency Consultant and how you can help keep things running smoothly.
Show Attention to Detail:As a Currency Consultant, precision is key! Make sure your application is free from typos and errors. This will demonstrate your strong attention to detail, which is something we value highly at eurochange.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join #Teameurochange!
How to prepare for a job interview at eurochange
✨Know Your Currency Basics
Before the interview, brush up on your knowledge of foreign exchange and currency management. Understand the key terms and processes involved, as this will show your enthusiasm for the role and help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This is crucial for a role that requires precision and proactive problem-solving, so be ready to share specific instances that highlight your skills.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your experience in customer service or logistics. The ability to communicate effectively with colleagues and suppliers is key, so demonstrate your confidence and clarity during the interview.
✨Demonstrate Attention to Detail
Since the role demands strong attention to detail, consider preparing a few examples that showcase your meticulousness. Whether it’s managing stock levels or ensuring compliance, being able to illustrate your thoroughness will set you apart from other candidates.
