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For Companies At a Glance
- Tasks: Engage with customers, provide expert advice, and create memorable experiences in foreign exchange.
- Company: Join eurochange, a passionate team dedicated to making foreign exchange better and simpler.
- Benefits: Enjoy flexible pay, high street discounts, 28 days holiday, and a free virtual GP service.
- Why this job: Be part of a friendly, inclusive culture that values your unique self and encourages growth.
- Qualifications: 1 year of retail sales experience, strong communication skills, and a positive attitude required.
- Other info: Flexible hours with opportunities to work in nearby branches and support new colleagues.
Overview
Hours: 22 hours per week
Location: Thornton-Cleveleys, FY5 3TS
Why join #Teameurochange? At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
Responsibilities
- Delivering outstanding, friendly service that turns first-time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
Qualifications
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Perks
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
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Retail Sales Assistant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with eurochange's values and mission. Understanding their commitment to making foreign exchange better, simpler, and more convenient will help you align your responses during the interview, showcasing how you can contribute to their purpose.
✨Tip Number 2
Prepare to discuss your previous retail experience in detail. Highlight specific instances where you provided exceptional customer service or resolved issues, as this will demonstrate your ability to build rapport and trust with customers, which is crucial for the Retail Sales Assistant role.
✨Tip Number 3
Showcase your enthusiasm for travel and foreign exchange. Being passionate about helping customers with their travel plans can set you apart, so be ready to share personal experiences or knowledge that relates to the role and the services eurochange offers.
✨Tip Number 4
Be prepared to demonstrate your flexibility and adaptability. Since the role may require working in different branches and varying hours, sharing examples of how you've successfully adapted to changing situations in past jobs will highlight your suitability for the position.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what eurochange is looking for in a Retail Sales Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience in retail sales and customer service. Use specific examples that demonstrate your ability to build rapport with customers and handle transactions accurately.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention how your values align with those of eurochange and how you can contribute to their mission.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Eurochange
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. eurochange values a friendly and positive attitude, so share examples of how you've gone above and beyond to create memorable experiences for customers in your previous roles.
✨Demonstrate Your Product Knowledge
Familiarise yourself with common foreign exchange products and services. During the interview, be prepared to discuss how you would recommend the best options to customers based on their needs, showcasing your ability to provide tailored advice.
✨Highlight Your Sales Skills
Since the role involves engaging in conversational selling, come ready with examples of how you've successfully matched products to customer needs in the past. This will show that you have a natural flair for selling and can exceed customer expectations.
✨Emphasise Teamwork and Flexibility
Talk about your experience working in a team and your willingness to adapt to different situations. eurochange appreciates employees who can support their colleagues and step in when needed, so share instances where you've demonstrated flexibility and teamwork.
