At a Glance
- Tasks: Engage with customers, provide expert advice, and create memorable experiences in foreign exchange.
- Company: Join eurochange, a friendly and inclusive team dedicated to simplifying foreign exchange.
- Benefits: Enjoy flexible pay, high street discounts, 28 days holiday, and a virtual GP service.
- Other info: Flexible working hours across weekdays, weekends, and bank holidays.
- Why this job: Make a real impact while having fun and building genuine connections with customers.
- Qualifications: 1 year of retail sales experience and a positive, confident attitude are essential.
Seasonal Retail Sales Assistant – Fixed Term Contract
Hours: 20 hours p/w
Location: Brierley Hill - Merry Hill Shopping Centre, DY5 1QX
Shift Pattern: Monday to Sunday shifts based
We are recruiting seasonal colleagues to support our branches during the busy travel season. This role is offered on a fixed‑term basis expected to run until October 2026, depending on business needs and seasonal demand. As this role supports our busiest trading periods, successful candidates must be available to work during key peak weeks in July & August. Due to the seasonal nature of the role, annual leave may be limited during peak trading periods and will be subject to manager approval.
Why join #Teameurochange?
At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Retail Sales Assistant, and inspire our customers!
Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it’s supporting someone’s once‑in‑a‑lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
Explore How You’ll Support Our Purpose…
- Delivering outstanding, friendly service that turns first‑time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand‑Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Our Vision
To be the UK’s go‑to travel money provider, adding value to every customer’s journey!
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant in Brierley Hill employer: Eurochange
At eurochange, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to be their authentic selves. As a Retail Sales Assistant in Brierley Hill, you'll enjoy comprehensive training, flexible working hours, and a range of fantastic benefits including generous holiday entitlement, employee wellbeing support, and exciting incentives that make your role both rewarding and enjoyable. Join us to not only enhance your skills but also to contribute to our mission of making foreign exchange better, simpler, and more convenient for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Brierley Hill
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Eurochange, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Eurochange!
We think you need these skills to ace Retail Sales Assistant in Brierley Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Eurochange, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Eurochange and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Eurochange that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Eurochange
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
