At a Glance
- Tasks: Engage customers and drive sales in a dynamic retail environment.
- Company: Join eurochange, a leading foreign currency provider passionate about travel and customer service.
- Benefits: Enjoy flexible hours, discounts, holiday entitlement, and health support.
- Other info: Opportunity for personal growth and additional holiday after one year.
- Why this job: Be part of a fun, inclusive team that values your unique personality and contributions.
- Qualifications: 1 year of retail, cash handling, and customer service experience required.
Hours: Part time, 14 hours
Location: Edinburgh - Gyle Shopping Centre
Why join #Teameurochange
Here at eurochange, we’re all about people and that includes you! We’re a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more! We make travel dreams come true, one currency exchange at a time. So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way!
Your quest as a Retail Sales Assistant
Are you someone who loves working in Sales, if giving good customer service comes naturally to you, who enjoys everything to do with travelling and wants to be a key part in the countries travel plans? If the answer to all of the above is ‘YES’, then now is a great time to be a part of our award-winning team. We are on the look-out for target driven, sales orientated, and enthusiastic Retail Sales Advisors to help us continue our mission to be the best foreign currency provider in the UK.
A Retail Sales Advisor position with us is as challenging as it is rewarding. However, if you are able to treat customers equally and fairly by being friendly and engaging, whilst achieving KPIs & targets with our full training and support, then we want to hear from you! Our Retail Sales Advisors work a mixture of weekdays, weekends and Bank Holidays. Some of our branches also work into the weekends.
Explore How You’ll Support Our Purpose…
Above all else, we want you to be the face of our business by bringing your own spark and personality to build customer relationships that last. As a frontline Retail Sales Advisor, your contribution will be crucial to our success! Some of the key requirements are:
- Operating a foreign exchange bureau on a day-to-day basis; driving sales and profitability through excellent customer service.
- Maximising sales of all available products and services by effectively establishing our customers’ needs.
- Operating with honesty and integrity at all times.
- Being able to work effectively on your own.
- A willingness and desire to learn new things and develop yourself.
The 'stand-out' qualities to be part of #Teameurochange
- Retail sales experience: 1 year (required)
- Cash handling experience: 1 year (required)
- Customer Service experience: 1 year (required)
- A friendly positive can do attitude.
- You must be approachable and friendly too!
Our Perks are out of this world!
- Colleague Rate on Travel Money!
- Friends and Family Discount
- 28 days holiday (inclusive of Bank Holidays)
- High Street Discounts
- Free mortgage advice (provided by a 3rd party)
- 24/7 Virtual GP service for you and your family.
- Company pension contribution
- Cycle to Work Scheme
- Employee Health, Wellbeing and Financial support through the Retail Trust
- Employee Assistance Programme - because you matter!
- Life Assurance
- Wagestream - access your already earned wages when you need it
- Additional holiday entitlement after 1 year!
- And much much more!
Our Vision
To be the UK's go-to travel money provider, adding value to every customer’s journey!
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency rates and travel-related financial services will help you stand out during your interactions with potential employers.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent service, which is crucial for a Retail Sales Assistant role.
✨Tip Number 3
Emphasise your sales experience by discussing specific targets you've met or exceeded in previous roles. Highlighting your ability to drive sales will align well with eurochange's focus on achieving KPIs and targets.
✨Tip Number 4
Prepare to discuss your passion for travel and how it relates to the role. Sharing personal travel experiences can help you connect with the company's mission and show that you're genuinely enthusiastic about helping customers with their travel plans.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant retail sales experience, cash handling skills, and customer service roles. Use specific examples that demonstrate your ability to drive sales and provide excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for travel and customer service. Mention why you want to join eurochange and how your personality aligns with their values of friendliness and inclusivity.
Showcase Your Skills:In your application, emphasise your ability to work independently and your willingness to learn. Highlight any previous achievements in sales or customer service that demonstrate your capability to meet KPIs and targets.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in retail roles.
How to prepare for a job interview at eurochange
✨Show Your Passion for Travel
Since the role is all about helping customers with their travel plans, make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will resonate with the company's mission and values.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the expectations of a Retail Sales Assistant.
✨Be Ready to Discuss Sales Experience
Since the position requires sales orientation, be prepared to discuss your previous retail sales experience. Talk about how you achieved targets and contributed to sales growth in your past roles, showcasing your ability to drive profitability.
✨Emphasise Teamwork and Positivity
The company values friendliness and inclusivity, so highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to create a positive work environment, as this will demonstrate that you fit into their culture.
