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- Tasks: Deliver outstanding service and expert advice to customers on travel money needs.
- Company: Join eurochange, a trusted travel money bureau with a friendly atmosphere.
- Benefits: Enjoy discounts, holiday entitlement, and access to wellness support.
- Why this job: Be the face of travel money, helping customers make their journeys unforgettable.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
- Other info: Flexible hours and opportunities for career growth in a supportive team.
About the role
Join eurochange as a Retail Sales Assistant – the trusted face of our travel money bureau, delivering outstanding service and expert advice to customers on their travel and foreign exchange needs.
Hours: 16 hours per week
Shift pattern: Monday – Sunday
Location: SG6 3TS
Key responsibilities
- Deliver outstanding, friendly service that turns first‑time customers into loyal fans
- Build genuine rapport with each customer to understand their travel plans, needs, and concerns
- Use your knowledge and enthusiasm to recommend the best products and services for every customer
- Engage in conversational selling to match products to customers’ needs in a natural and supportive way
- Share trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately process transactions while ensuring full compliance with financial regulations
- Keep the bureau secure, presentable, and welcoming at all times
- Promote additional products and services to enhance each customer’s journey and travel experience
- Take ownership when your manager is away, keeping the bureau running smoothly
- Support new colleagues during onboarding and share your knowledge with the team
- Be flexible to work in nearby branches when needed, helping the team succeed wherever required
Qualifications
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Benefits
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – flexible pay, get earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance and other benefits
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Retail Sales Assistant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on eurochange. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your people skills! As a Retail Sales Assistant, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with engaging in friendly conversations and recommending products.
✨Tip Number 3
Show off your sales flair! Think of examples from your past experience where you’ve gone above and beyond for a customer. Share these stories during your interview to demonstrate your natural selling ability and how you can turn first-time customers into loyal fans.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with customers.
Tailor Your Experience: Make sure to highlight your relevant experience in retail sales and customer service. We’re looking for specific examples of how you’ve delivered outstanding service and built rapport with customers in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Retail Sales Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Eurochange
✨Know Your Stuff
Familiarise yourself with eurochange and their services. Understand the basics of foreign exchange, current exchange rates, and the products they offer. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
As a Retail Sales Assistant, building rapport with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you turned a first-time customer into a loyal one through excellent service.
✨Practice Conversational Selling
Brush up on your conversational selling techniques. Be ready to demonstrate how you would naturally recommend products based on a customer's needs. Role-play with a friend or family member to get comfortable with this approach.
✨Be Ready for Scenarios
Expect situational questions during the interview. Prepare for scenarios like handling a difficult customer or processing a transaction accurately. Think through your responses to showcase your problem-solving skills and attention to detail.
