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For Companies At a Glance
- Tasks: Provide expert advice and create memorable experiences for customers in foreign exchange.
- Company: Join eurochange, a friendly and inclusive team dedicated to making foreign exchange better.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay options.
- Why this job: Be the trusted face of our business and make a real impact on customer journeys.
- Qualifications: Retail sales experience and strong communication skills are essential.
- Other info: Flexible hours with opportunities for career growth and personal development.
Base pay range
Hours: 14 hours p/w; 6 months FTC
Location: LS26 0QJ
Shift Pattern: Monday – Sunday
Why join eurochange
At eurochange, we’re about people – and that includes you. We’re a dedicated and proactive team, passionate about our purpose: to make foreign exchange better, simpler and more convenient, while being the trusted inspirational experts. We’re friendly, passionate, and inclusive. We strive to be your home away from home where you can be your authentic self. We work hard to make an impact and innovate, while taking the legalities of our service seriously and still having fun.
Role: Retail Sales Assistant
As a Retail Sales Assistant at eurochange, you will be the trusted face of our business, building genuine rapport with customers to provide expert advice tailored to their needs. You’ll create memorable experiences by sharing knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn to exceed expectations and achieve targets while growing your skills and contributing to a safer, secure, and inviting bureau. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
Responsibilities include supporting customers’ travel plans, providing accurate information on exchange rates and currency options, processing transactions in compliance with financial regulations, keeping the bureau secure and welcoming, and promoting additional products and services to enhance the customer journey. You may also support onboarding of new colleagues and cover nearby branches when required.
Key activities you’ll support include:
- Delivering outstanding, friendly service to convert first-time customers into loyal fans
- Building rapport to understand travel plans, needs, and concerns
- Recommending the best products and services for each customer
- Engaging in conversational selling to match products naturally to customer needs
- Providing trusted advice on exchange rates and currency options
- Processing transactions accurately and in full compliance with regulations
- Maintaining a secure, presentable, and welcoming bureau
- Promoting additional products and services to enhance the customer journey
- Taking ownership when management is away to keep the bureau running smoothly
- Supporting onboarding of new colleagues and sharing knowledge with the team
- Being flexible to work in nearby branches as needed
Stand-out qualities
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude with a welcoming demeanor
- Strong communication skills and the ability to build rapport quickly
- High accuracy and attention to detail when handling transactions
- Natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Perks
- Colleague rate on travel money
- 28 days holiday (including bank holidays)
- Retail incentive and bonus schemes
- High street discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee wellbeing and financial support through Retail Trust
- Employee Assistance Programme
- Wagestream – access to flexible pay
- Recognition awards for outstanding service
- Additional holiday entitlement after 1 year
- Life assurance and more
Our vision, purpose, and values
Our vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey. Our purpose: Foreign exchange… but better, simpler and more convenient, we’re the trusted inspirational experts. Our values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
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Retail Sales Assistant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out eurochange's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their friendly and inclusive environment.
✨Tip Number 2
Practice your conversational selling skills! Think about how you can naturally recommend products based on customer needs. Role-play with a friend or family member to get comfortable with building rapport and providing tailored advice.
✨Tip Number 3
Be ready to share your retail experience! Highlight specific examples where you've exceeded customer expectations or handled transactions accurately. This will demonstrate your confidence and attention to detail, which are key for the Retail Sales Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining #Teameurochange and being part of a team that’s all about making foreign exchange better for customers.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and retail.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail sales and customer service. Mention specific skills that match what we’re looking for, like your ability to build rapport with customers.
Showcase Your Skills: Don’t just list your previous jobs; explain how your skills can benefit us at eurochange. Talk about your cash handling experience and any times you've gone above and beyond for a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eurochange
✨Know the Company
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you build rapport quickly, as this aligns perfectly with what eurochange is looking for.
✨Practice Conversational Selling
Get comfortable with the idea of conversational selling. Think about how you can naturally recommend products based on customer needs. You might even role-play with a friend to practice this skill, ensuring you can engage customers in a friendly and professional manner during the interview.
✨Be Ready for Compliance Questions
Since the role involves processing transactions in compliance with financial regulations, brush up on basic compliance knowledge related to currency exchange. Be prepared to discuss how you would handle sensitive information and ensure security in the bureau, demonstrating your attention to detail and responsibility.
