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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help travellers with their foreign exchange needs.
- Company: Join a friendly and inclusive team at eurochange, where your uniqueness is celebrated.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay options.
- Why this job: Make a real impact on customers' travel experiences while having fun at work.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
- Other info: Flexible hours with opportunities for growth and recognition in a supportive environment.
Overview
Hours: 16 hours p/w, 9 months Fixed Term Contract
Location: Basingstoke
Shift Pattern:
Why join #Teameurochange?
At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Retail Sales Assistant, and inspire our customers!
Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
How You’ll Support Our Purpose
As the face and energy of your bureau, you’ll inspire trust and excitement in every interaction. Some of the key ways you’ll support our purpose include:
- Delivering outstanding, friendly service that turns first-time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand-Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Perks
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
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Retail Sales Assistant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company culture before your interview! Check out eurochange's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of #Teameurochange.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your friendly and positive attitude will definitely make you stand out during the interview.
✨Tip Number 3
Be ready to share your retail experience! Prepare examples of how you've exceeded customer expectations in the past. This will help you illustrate your natural flair for selling and building rapport, which is key for a Retail Sales Assistant.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about helping customers and making their travel experiences better.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail sales and customer service. We love seeing how your skills align with our mission at eurochange!
Be Authentic: Don’t be afraid to show your unique personality in your application. We value authenticity and want to know the real you, so let your true self come through in your writing!
Apply Through Our Website: For the best chance of joining #Teameurochange, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at Eurochange
✨Know the Company
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will not only help you answer questions more effectively but also show your genuine interest in being part of #Teameurochange.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built rapport and provided exceptional service, as this aligns perfectly with eurochange's focus on creating memorable experiences.
✨Practice Conversational Selling
Get comfortable with the idea of conversational selling. Think about how you can naturally recommend products based on customer needs. During the interview, demonstrate your ability to engage in friendly dialogue that feels supportive and helpful, just like you would with a customer in the bureau.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Prepare for questions like, 'How would you handle a difficult customer?' or 'What would you do if you noticed a mistake in a transaction?' Use these opportunities to showcase your flexibility and commitment to providing excellent service.
