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For Companies At a Glance
- Tasks: Inspire customers and provide expert advice on foreign exchange.
- Company: Join a friendly and inclusive team at eurochange.
- Benefits: Flexible hours, full training, and opportunities for personal growth.
- Why this job: Make a real difference in customers' travel experiences while having fun.
- Qualifications: Passion for customer service and a knack for connecting with people.
- Other info: Dynamic role with a mix of weekdays, weekends, and bank holidays.
Base pay range
Hours: 14 hours p/w
Location: Metrocentre Shopping Centre, Gateshead, NE11 9YG
Shift Pattern: Monday – Sunday shifts based
Why join #Teameurochange?
At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.
So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Retail Sales Assistant – Responsibilities
- Delivering outstanding, friendly service that turns first‑time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
Stand‑Out Qualities
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Perks & Benefits
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Vision
To be the UK’s go‑to travel money provider, adding value to every customer’s journey!
Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Job Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Sales and Business Development
Industries: Retail
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
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Retail Sales Assistant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know eurochange! Before your interview, dive into their mission and values. Understanding what makes them tick will help you connect with the team and show that you're genuinely interested in being part of #Teameurochange.
✨Tip Number 2
Practice your people skills! As a Retail Sales Assistant, you'll be all about connecting with customers. Role-play with a friend or family member to get comfortable with engaging conversations and providing tailored advice.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent eurochange's friendly and professional vibe.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it lands in the right hands and gives you a better chance of standing out in the hiring process.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and making their travel plans easier. Share any relevant experiences that highlight your passion for customer service.
Tailor Your Application: Make sure to customise your application to fit the Retail Sales Assistant role. Use keywords from the job description and relate your skills to what we’re looking for. This shows us that you’ve done your homework and understand what it takes to be part of #Teameurochange.
Be Personable: We love a friendly vibe, so don’t be afraid to let your personality come through in your writing! Use a warm and approachable tone to reflect the kind of rapport you’d build with our customers. Remember, we’re all about making connections!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you. Plus, it’s super easy to do!
How to prepare for a job interview at Eurochange
✨Know Your Stuff
Before the interview, make sure you understand eurochange's mission and values. Familiarise yourself with their services and think about how you can contribute to making foreign exchange better and simpler for customers.
✨Show Your Passion for People
As a Retail Sales Assistant, connecting with customers is key. Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you can create memorable experiences for customers at eurochange.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and are serious about joining the team. A friendly smile goes a long way too!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the role and the company. You might ask about the training process or how the team celebrates successes together. It’s a great way to demonstrate your enthusiasm!
