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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a retail environment.
- Company: Join eurochange, a leading travel money provider focused on customer experience and innovation.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Why this job: Be part of a dynamic team that values leadership, growth, and making a positive impact.
- Qualifications: Experience in retail or financial services with strong leadership and customer service skills.
- Other info: Opportunities for career development and recognition awards for outstanding performance.
The predicted salary is between 28800 - 43200 £ per year.
Retail Bureau Manager (Store Manager)
Hours: 30h per week Location/s: Hastings Responsible for: A small team of Retail Colleagues.
Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don\’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you\’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer\’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you\’ll play a key role in bringing our purpose to life.
What you\’ll be doing on a day-to-day basis…
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
- Inspire and coach your team to deliver personalised, engaging experiences for every customer
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
- Lead by example in delivering our eurochange sales framework and maintaining our high standards
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
- Conduct regular cash reconciliations and audits to manage risk and minimise losses
- Analyse branch KPIs and performance data to identify opportunities for improvement
- Train and mentor your team to grow their skills, confidence, and careers
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours
As a Bureau Manager, you\’ll be expected to:
- Lead by example, embodying eurochange\’s values in every interaction
- Communicate clearly and confidently, ensuring your team knows what\’s expected and feels supported
- Empower your team to make decisions, solve problems, and take ownership of their performance
- Recognise and celebrate success, motivating your team to achieve and exceed their targets
- Demonstrate resilience and adaptability in a fast-paced retail environment
- Foster a positive, inclusive workplace where everyone feels valued and can thrive
- Give and receive feedback openly and constructively, always looking for ways to improve
- Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange
- Proven experience leading teams in a retail, banking, or financial services environment
- A commercial mindset with a track record of meeting and exceeding sales targets
- Strong leadership skills with the ability to motivate, coach, and develop others
- Financial acumen, including managing budgets, cash handling, and risk controls
- Knowledge of AML, KYC, and financial compliance standards
- A passion for customer service and relationship building
- Excellent communication, problem-solving, and organisational skills
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
- …and much more!
Our Vision
To be the UK\’s go-to travel money provider, adding value to every customer\’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We\’re the trusted inspirational experts.
Our Values
We Strive | We Trust | We\’re Aspirational | We\’re Responsible | We\’re Sincere
Retail Bureau Manager in Hastings, East Sussex employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Bureau Manager in Hastings, East Sussex
✨Tip Number 1
Familiarise yourself with eurochange's values and leadership behaviours. During your interactions, whether in interviews or networking, demonstrate how you embody these values and can lead by example.
✨Tip Number 2
Research the local Hastings market and understand the specific needs of customers in that area. Being able to discuss local trends and how you can meet customer needs will show your commitment and insight.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully led a team in a retail or financial services environment. Highlight your ability to motivate and develop others, as this is crucial for the Bureau Manager role.
✨Tip Number 4
Network with current or former employees of eurochange if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retail Bureau Manager in Hastings, East Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, banking, or financial services. Emphasise your leadership skills and any achievements related to sales targets and team management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've inspired and led teams in the past, and how you align with eurochange's values.
Showcase Your Leadership Qualities: Use your application to demonstrate your leadership style. Provide examples of how you've motivated teams, resolved conflicts, and driven performance in previous roles.
Highlight Compliance Knowledge: Since compliance is crucial for this role, mention your understanding of AML, KYC, and financial compliance standards. This will show that you are well-prepared for the responsibilities of a Bureau Manager.
How to prepare for a job interview at Eurochange
✨Showcase Your Leadership Skills
As a Retail Bureau Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, highlighting specific achievements and the impact of your leadership.
✨Understand the Financial Services Landscape
Familiarise yourself with the financial services sector, particularly in retail and foreign exchange. Be ready to discuss current trends and how they might affect customer needs, showing that you can adapt strategies accordingly.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Prepare to share stories that illustrate your commitment to providing exceptional service and how you've resolved customer complaints effectively in previous roles.
✨Demonstrate Commercial Acumen
Be prepared to discuss how you've driven sales and profitability in your previous positions. Highlight your understanding of KPIs and how you've used data to make informed decisions that benefit the business.
