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For Companies At a Glance
- Tasks: Lead a team and manage daily retail operations in a dynamic environment.
- Company: Join eurochange, a leader in retail financial services with a focus on customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of a vibrant team that values leadership and customer engagement.
- Qualifications: Previous retail or management experience is preferred but not essential.
- Other info: This role offers a chance to develop your skills in a supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Retail Bureau Manager (Store Manager) Hours: 30h per week
Location/s: Hastings
Responsible for: A small team of Retail Colleagues. Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don\’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you\’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer\’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you\’ll play a key role in bringing our purpose to life.
What you\’ll be doing on a day-to-day basis…
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
- Inspire and coach your team to deliver personalised, engaging experiences for every customer
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
- Lead by example in delivering our eurochange sales framework and maintaining our high standards
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
- Conduct regular cash reconciliations and audits to manage risk and minimise losses
- Analyse branch KPIs and performance data to identify opportunities for improvement
- Train and mentor your team to grow their skills, confidence, and careers
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours
As a Bureau Manager, you\’ll be expected to:
- Lead by example, embodying eurochange\’s values in every interaction
- Communicate clearly and confidently, ensuring your team knows what\’s expected and feels supported
- Empower your team to make decisions, solve problems, and take ownership of their performance
- Recognise and celebrate success, motivating your team to achieve and exceed their targets
- Demonstrate resilience and adaptability in a fast-paced retail environment
- Foster a positive, inclusive workplace where everyone feels valued and can thrive
- Give and receive feedback openly and constructively, always looking for ways to improve
- Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange
- Proven experience leading teams in a retail, banking, or financial services environment
- A commercial mindset with a track record of meeting and exceeding sales targets
- Strong leadership skills with the ability to motivate, coach, and develop others
- Financial acumen, including managing budgets, cash handling, and risk controls
- Knowledge of AML, KYC, and financial compliance standards
- A passion for customer service and relationship building
- Excellent communication, problem-solving, and organisational skills
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
- …and much more!
Our Vision
To be the UK\’s go-to travel money provider, adding value to every customer\’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We\’re the trusted inspirational experts.
Our Values
We Strive | We Trust | We\’re Aspirational | We\’re Responsible | We\’re Sincere
JBRP1_UKTJ
Retail Bureau Manager employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Bureau Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led a team in a retail environment, focusing on your ability to motivate and drive performance.
✨Tip Number 2
Familiarise yourself with the financial services sector. Understanding the products and services offered by eurochange will help you demonstrate your passion and knowledge during discussions.
✨Tip Number 3
Prepare to discuss how you handle customer service challenges. Retail Bureau Managers need to excel in customer interactions, so think of specific instances where you've turned a negative experience into a positive one.
✨Tip Number 4
Research the Hastings location and its community. Being able to speak about local trends or customer preferences can show your commitment to the role and the area, making you a more attractive candidate.
We think you need these skills to ace Retail Bureau Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Retail Bureau Manager. Highlight key skills such as leadership, customer service, and performance management that you possess.
Tailor Your CV: Customise your CV to reflect your experience in retail and financial services. Emphasise any previous leadership roles and achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your leadership style. Use specific examples from your past experiences to illustrate how you can drive performance and enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eurochange
✨Show Your Leadership Skills
As a Retail Bureau Manager, you'll be leading a small team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and inspire others.
✨Understand the Retail Environment
Familiarise yourself with the retail and financial services landscape, especially as it pertains to eurochange. Research their services and values, and be ready to discuss how you can contribute to their goals. Showing that you understand the industry will impress your interviewers.
✨Prepare for Customer-Focused Scenarios
Customer service is key in this role. Think of examples where you've gone above and beyond for customers or resolved difficult situations. Be ready to explain how you would handle various customer scenarios, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Demonstrate Performance-Driven Mindset
The role requires driving performance, so come prepared with examples of how you've achieved targets or improved sales in previous positions. Discuss any strategies you've implemented that led to measurable results, showcasing your ability to contribute to the company's success.
