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For Companies At a Glance
- Tasks: Lead a retail branch, driving sales and delivering exceptional customer experiences.
- Company: Join a dynamic foreign exchange business with a focus on growth and customer satisfaction.
- Benefits: Competitive hourly rate, career development opportunities, and a supportive team environment.
- Why this job: Be the heartbeat of our branch, inspiring your team and making a real impact.
- Qualifications: Experience in retail or banking, strong leadership skills, and a customer-first mindset.
- Other info: Opportunity for career growth in a fast-paced, evolving financial landscape.
Job Description
Location: Harlow
Hourly Rate: £13.50
Contracted Hours: 30 hoursÂ
How you’ll support our purpose:
As a Branch (Bureau) Manager, you’ll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations.
You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the ‘foreign exchange expert’.
What you'll be doing on a day-to-day basis…
Sales & Business Growth:
- Own the performance of your branch, driving revenue and profitability by maximising sales.
- Identify opportunities to increase sales through promotions, product knowledge, and exceptional customer service.
- Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals.
- Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance.
- Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities.
- Coach team members on the sales conversation to meet & exceed individual and branch KPIs.
Customer Experience & Brand Representation:
- To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively.
- Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience.
- Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance.
- Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values.
Team Leadership & Development:
- Lead, coach, and mentor your team to achieve high performance, engagement, and career growth.
- Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures.
- Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau.
- Ensure full compliance for your team with our learning and development requirements.
Operational Excellence & Compliance:
- Oversee daily bureau operations, ensuring efficiency and adherence to best practices.
- Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Conduct audits, cash handling checks, and risk assessments to mitigate potential issues.
- Ensure all transactions are completed accurately, securely, and in line with regulatory requirements.
- Coach colleagues to improve audit scores and develop action plans based on audit results.
- Provide technical expertise on the POS ‘Xtris’ system and related processes, ensuring colleagues are trained, well-informed and capable.
Audit & Compliance
- Perform scheduled and ad hoc audits on your bureau
- Maintain up-to-date, detailed records for all reviews and outcomes
- Ensure alignment with internal procedures and regulatory standards
Financial & Risk Management
- Take full accountability for financial performance, cost control, and cash flowÂ
- Conduct regular cash reconciliations, managing discrepancies and minimising loss.
- Implement eurochange’s AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols
Stakeholder & Relationship Management:
- Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team.
- Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions.
Key Experience & Skills
- Experience in retail, banking, or foreign exchange, with a track record of sales success.
- Ideally experience leading a team.
- Strong leadership skills with the ability to inspire and develop a high-performing team.
- Good Financial acumen, with experience managing budgets, cash handling, and risk controls.
- A good understanding of AML, KYC, and financial compliance regulations.
- A customer-first approach with excellent service and relationship-building skills.
- Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Retail Branch Manager employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions for retail management roles, like how you’d handle customer complaints or drive sales. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've inspired teams in the past. Whether it’s through coaching or hitting targets, make sure you highlight your ability to lead from the front.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Retail Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Branch Manager role. Highlight your leadership experience, sales achievements, and any relevant financial acumen to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our goals. Don’t forget to mention your customer-first approach and how you can inspire a team.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you’ve driven sales or improved customer experiences in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Eurochange
✨Know Your Numbers
As a Retail Branch Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to sales performance, compliance, and customer satisfaction. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired your team or improved performance. Highlight your coaching techniques and how you’ve developed team members to meet their KPIs.
✨Customer Experience is Key
Since customer service is at the heart of this role, be prepared to share your strategies for delivering exceptional customer experiences. Discuss how you've handled complaints and gathered feedback to improve services in the past.
✨Understand Compliance Inside Out
Familiarise yourself with AML and KYC regulations, as well as any relevant compliance procedures. Be ready to explain how you've ensured compliance in previous positions and how you would maintain these standards in the new role.
