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For Companies At a Glance
- Tasks: Lead a retail branch, driving sales and delivering exceptional customer experiences.
- Company: Join a dynamic foreign exchange company with a focus on growth and customer satisfaction.
- Benefits: Competitive hourly rate, career development opportunities, and a supportive team environment.
- Why this job: Be the heartbeat of our business, inspiring your team and making a real impact.
- Qualifications: Experience in retail or banking, strong leadership skills, and a customer-first mindset.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
Job Description
Location: Bishop's StratfordÂ
Hourly Rate: £13.50
Contracted Hours: 38h
How you’ll support our purpose:
As a Branch (Bureau) Manager, you’ll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations.
You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the ‘foreign exchange expert’.
What you'll be doing on a day-to-day basis…
Sales & Business Growth:
- Own the performance of your branch, driving revenue and profitability by maximising sales.
- dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service.
- Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals.
- Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance.
- Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities.
- Coach team members on the sales conversation to meet & exceed individual and branch KPIs.
Customer Experience & Brand Representation:
- To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively.
- Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience.
- Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance.
- Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values.
Team Leadership & Development:
- Lead, coach, and mentor your team to achieve high performance, engagement, and career growth.
- Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures.
- Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau.
- Ensure full compliance for your team with our learning and development requirements.
Operational Excellence & Compliance:
- Oversee daily bureau operations, ensuring efficiency and adherence to best practices.
- Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Conduct audits, cash handling checks, and risk assessments to mitigate potential issues.
- Ensure all transactions are completed accurately, securely, and in line with regulatory requirements.
- Coach colleagues to improve audit scores and develop action plans based on audit results.
- Provide technical expertise on the POS ‘Xtris’ system and related processes, ensuring colleagues are trained, well-informed and capable.
Audit & Compliance
- Perform scheduled and ad hoc audits on your bureau
- Maintain up-to-date, detailed records for all reviews and outcomes
- Ensure alignment with internal procedures and regulatory standards
Financial & Risk Management
- Take full accountability for financial performance, cost control, and cash flowÂ
- Conduct regular cash reconciliations, managing discrepancies and minimising loss.
- Implement eurochange’s AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols
Stakeholder & Relationship Management:
- Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team.
- Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions.
Key Experience & Skills
- Experience in retail, banking, or foreign exchange, with a track record of sales success.
- Ideally experience leading a team.
- Strong leadership skills with the ability to inspire and develop a high-performing team.
- Good Financial acumen, with experience managing budgets, cash handling, and risk controls.
- A good understanding of AML, KYC, and financial compliance regulations.
- A customer-first approach with excellent service and relationship-building skills.
- Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Retail Branch Manager employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for retail management roles, and don’t forget to highlight your leadership skills and customer-first approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you're serious about joining us at StudySmarter. Plus, it gives you a better chance of standing out in the crowd of applicants.
We think you need these skills to ace Retail Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Branch Manager role. Highlight your leadership experience, sales success, and any relevant financial acumen. We want to see how you can drive performance and customer experience!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've driven sales or improved customer satisfaction in previous roles. This will help us see the impact you've made.
Be Authentic in Your Cover Letter: Your cover letter is your chance to show us your personality! Be authentic and explain why you're passionate about the role and how you align with our values. We love seeing genuine enthusiasm for the position.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the best way to ensure we see your CV and cover letter right away. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at Eurochange
✨Know Your Numbers
Before the interview, brush up on your financial acumen. Be ready to discuss how you've driven sales in previous roles and how you can apply that experience to maximise revenue in this position. Use specific examples and data to back up your claims.
✨Customer Experience is Key
Prepare to talk about your approach to customer service. Think of instances where you've turned a negative customer experience into a positive one. Highlight how you can train your team to deliver exceptional service and gather feedback to improve operations.
✨Showcase Your Leadership Style
Be ready to discuss your leadership philosophy. Share examples of how you've inspired and developed your team in the past. Emphasise your coaching techniques and how you plan to empower your team to meet performance targets.
✨Understand Compliance Inside Out
Familiarise yourself with AML and KYC regulations, as well as any relevant compliance procedures. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain high standards in this position.
