Retail Area Manager

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Area – M3 Corridor (Basingstoke/Farnborough/Southampton/Bournemouth area)

40 hours per week (5 days over 7)

How you’ll support our purpose

As an Area Manager, you are the driving force behind our retail foreign exchange business, leading multiple branches within a designated area. Your role is to create a high-performing culture, inspiring teams to deliver exceptional customer experiences while ensuring profitability, operational excellence, and compliance with financial regulations.

With a forward-thinking approach, you’ll act as an ambassador for change, embrace innovation, leverage data-driven insights, and implement strategies that elevate our brand and customer experience standards. You will act as a mentor, coach, and role model of our values, empowering your teams to exceed expectations and adapt to the evolving financial landscape, leading the way as the ‘foreign exchange expert’.

What you’ll be doing on a day-to-day basis

Strategic Leadership & Business Growth:

• Create and deliver a strategic vision for your Area, which is aligned to the Regional Retail plan and business goals. Ensuring all branches have specific plans & objectives.
• Utilise data to make informed decisions, understand the root of the issues and create timely actions for your bureaus to improve the service received by customers and branch performance
• Own the financial performance of your Area, ensuring all branches meet or exceed revenue, profitability, and cost-efficiency targets.
• Coach your team to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities.
• Champion digital transformation and forward-thinking practices to enhance operational efficiency.
• Ensure timely completion of visit cycles, with the generation of quality feedback and actions for bureau colleagues using the ‘commercial and behavioural feedback report’ after each visit.
• Lead quarterly/monthly business review meetings with cluster supervisors to drive sustained performance in key operational metrics.
• Lead, mentor, and inspire Cluster Supervisors and frontline teams to unlock their full potential.
• Create a culture of high performance, continuous learning, and customer-centric service on your Area.
• Identify talent and work collaboratively to develop their capabilities. Always having a lens on D&I, championing under representative groups.
• Own the recruitment and onboarding process for colleagues in your Area.
• Grow a strong talent pipeline in your area to deliver on our growth plans.
• Coach and develop your teams on best practices, branch standards, loss, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and procedures.

Operational Excellence & Compliance:

• Ensure operational consistency, compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, and adherence to company policies.
• Using root cause analysis, design action plans and empower your team to implement them, providing coaching sessions on best practices to minimise losses.
• Conduct frequent safe and cash checks in the branch, in line with branch visits schedule.
• Conduct cash loss and operational investigations to pack collation, partnering with central audit and compliance teams(where required) to follow through to completion.
• Continually analyse rota coverage, against sales opportunities and branch operational models, providing actionable insights to improve the customer experience.
• Coach colleagues to improve audit scores and develop action plans based on audit results.
• Provide technical expertise on the POS ‘Xtris’ system and related processes, ensuring colleagues are well-informed and capable.
• Foster a culture of collaboration, accountability, and continuous improvement across all branches.

Customer Experience:

• Drive the customer journey in your area, advocating for customer-first thinking and ensuring a seamless, engaging, and personalised experience across all touchpoints.
• Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer

Stakeholder & Relationship Management:

• Build influential relationships with internal stakeholders across eurochange.
• Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions.
• Be an advocate for colleague wellbeing, champion colleague conversations and respond to the colleague\’s needs.

Why join #Teameurochange

Here at eurochange, we’re all about people and that includes you! We\’re a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more! We make travel dreams come true, one currency exchange at a time.

So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you\’re free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way!

Our Perks are out of this world!

• Colleague Rate on Travel Money!
• 28 days holiday (inclusive of Bank Holidays)
• High Street Discounts
• Free mortgage advice (provided by a 3rd party)
• 24/7 Virtual GP service for you and your family.
• Private Medical Insurance for you
• Cycle to Work Scheme
• Employee Health, Wellbeing and Financial support through the Retail Trust
• Life Assurance
• Wagestream – access your already earned wages when you need it
• Additional holiday entitlement after 1 year!
• And much much more!

What we\’re looking for from you…

• Proven experience leading multi-site retail teams.
• Exceptional leadership, coaching, and people development skills.
• Strong commercial acumen and experience managing P&L, sales performance, and operational KPIs.
• A strategic thinker who embraces change, innovation, and technology-driven solutions.
• A data-driven decision-maker with strong analytical and problem-solving skills.
• Excellent communication, stakeholder management, and negotiation skills.
• Passionate about customer experience, brand elevation, and team empowerment.
• A full, valid driving license for travel across your Area / Region

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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