At a Glance
- Tasks: Provide outstanding customer service and expert advice in foreign exchange.
- Company: Join a friendly and inclusive team at eurochange.
- Benefits: Enjoy travel money discounts, flexible pay, and 28 days holiday.
- Other info: Flexible shifts available, with opportunities for career growth.
- Why this job: Make a real impact while helping customers with their travel needs.
- Qualifications: Retail sales experience and a positive, friendly attitude required.
The predicted salary is between 12 - 12 £ per hour.
Seasonal Retail Sales Assistant – Fixed Term Contract
Hours: 16 hours per week
Location: Newtownabbey, BT37 9UH
Shift Pattern: Monday to Sunday shifts based on business needs.
We are recruiting seasonal colleagues to support our branches during the busy travel season. This role is offered on a fixed‐term basis expected to run until October 2026, depending on business needs and seasonal demand. As this role supports our busiest trading periods, successful candidates must be available to work during key peak weeks in July & August. Due to the seasonal nature of the role, annual leave may be limited during peak trading periods and will be subject to manager approval.
Retail Sales Assistant – Your Mission
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You'll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you'll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
Whether it's supporting someone's once‐in‐a‐lifetime adventure or helping with their everyday travel needs, you'll make foreign exchange better, simpler, and more convenient. You'll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK's most trusted travel money provider.
Explore How You'll Support Our Purpose
- Deliver outstanding, friendly service that turns first‐time customers into loyal fans
- Build genuine rapport with each customer to understand their travel plans, needs, and concerns
- Use your knowledge and enthusiasm to recommend the best products and services for every customer
- Engage in conversational selling to match products to customers' needs in a natural and supportive way
- Share trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately process transactions while ensuring full compliance with financial regulations
- Keep your bureau secure, presentable, and welcoming at all times
- Promote additional products and services to enhance each customer's journey and simplify their travel experience
- Take ownership when your manager is away, keeping the bureau running smoothly
- Support new colleagues during onboarding and share your knowledge with the team
- Be flexible to work in nearby branches when needed, helping the team succeed wherever you're required
The Stand‐Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Our Perks Are Out of This World
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance ...and much more!
Our Vision
To be the UK's go‐to travel money provider, adding value to every customer's journey!
Our Purpose
Foreign exchange... but better, simpler & more convenient – we're the trusted inspirational experts.
Our Values
We Strive, We Trust, We're Aspirational, We're Responsible, We're Sincere.
Ready to join a team that's passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant in Newtownabbey employer: eurochange
At eurochange, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. As a Retail Sales Assistant in Newtownabbey, you'll enjoy flexible working hours, comprehensive training, and a range of fantastic benefits including travel money discounts, a virtual GP service, and access to financial support. Join us in creating memorable experiences for our customers while growing your skills in a supportive environment that celebrates hard work and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Newtownabbey
✨Tip Number 1
Get to know the company culture before your interview. Check out eurochange's social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide expert advice. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Be flexible and show your willingness to adapt. Since this role requires working various shifts, highlight your availability and readiness to jump in wherever needed. It shows you're a team player and ready to support #Teameurochange!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. It’s a great chance to reiterate your enthusiasm for the role and remind them why you’d be a fantastic fit.
We think you need these skills to ace Retail Sales Assistant in Newtownabbey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique self shine through! We want to see your friendly and positive attitude, so don’t be afraid to show us who you are and why you’d be a great fit for #Teameurochange.
Tailor Your Experience:Make sure to highlight any retail sales or customer service experience you have. We love candidates who can build rapport with customers, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you can contribute to our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at eurochange
✨Know the Company
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will help you align your answers with their goals and show that you're genuinely interested in being part of #Teameurochange.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, you'll be the face of the company. Prepare examples from your past experiences where you've provided excellent customer service or built rapport with customers. Highlight how you can create memorable experiences for clients, as this is key to the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice how you would handle different customer interactions, such as recommending products or addressing concerns. This will demonstrate your ability to engage in conversational selling and your natural flair for exceeding customer expectations.
✨Flexibility is Key
Since the role requires working various shifts and potentially at different branches, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to the needs of the business, especially during peak trading periods in July and August.
