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- Tasks: Lead a team to deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join eurochange, a trusted leader in travel money services with a focus on customer experience.
- Benefits: Enjoy 28 days holiday, high street discounts, and access to a virtual GP service.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences every day.
- Qualifications: Proven leadership experience in retail or financial services with a passion for customer service.
- Other info: Be part of a positive, inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 30 hours p/w
Location/s: Maidstone - Morrisons, ME15 9NN (New Store Opening Soon)
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
What You’ll Be Doing On a Day-to-day Basis
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
- Inspire and coach your team to deliver personalised, engaging experiences for every customer
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
- Lead by example in delivering our eurochange sales framework and maintaining our high standards
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
- Conduct regular cash reconciliations and audits to manage risk and minimise losses
- Analyse branch KPIs and performance data to identify opportunities for improvement
- Train and mentor your team to grow their skills, confidence, and careers
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours
- Lead by example, embodying eurochange’s values in every interaction
- Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
- Empower your team to make decisions, solve problems, and take ownership of their performance
- Recognise and celebrate success, motivating your team to achieve and exceed their targets
- Demonstrate resilience and adaptability in a fast-paced retail environment
- Foster a positive, inclusive workplace where everyone feels valued and can thrive
- Give and receive feedback openly and constructively, always looking for ways to improve
- Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange
- Proven experience leading teams in a retail, banking, or financial services environment
- A commercial mindset with a track record of meeting and exceeding sales targets
- Strong leadership skills with the ability to motivate, coach, and develop others
- Financial acumen, including managing budgets, cash handling, and risk controls
- Knowledge of AML, KYC, and financial compliance standards
- A passion for customer service and relationship building
- Excellent communication, problem-solving, and organisational skills
Our Perks
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme - because you matter!
- Wagestream - access your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance…and much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values
We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere
Retail Bureau Manager in Maidstone employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Bureau Manager in Maidstone
✨Tip Number 1
Get to know the company inside out! Research eurochange's values, services, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and retail experience align with the role of Bureau Manager.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. It shows you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Bureau Manager in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Bureau Manager role. Highlight your leadership experience, customer service skills, and any relevant financial services background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you can inspire and lead a team. Be sure to mention specific examples of how you've driven performance in previous roles.
Showcase Your Leadership Style: We want to know how you lead! In your application, share your approach to motivating and developing a team. Talk about how you’ve empowered others and created a positive work environment in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining #Teameurochange!
How to prepare for a job interview at Eurochange
✨Know Your Numbers
As a Retail Bureau Manager, you'll need to demonstrate your understanding of sales targets and KPIs. Brush up on your financial acumen and be ready to discuss how you've driven revenue in previous roles. Bring specific examples of how you’ve met or exceeded targets.
✨Showcase Your Leadership Style
This role is all about inspiring and empowering your team. Prepare to share your leadership philosophy and provide examples of how you've motivated and developed your team in the past. Think about times when you’ve successfully resolved conflicts or celebrated team successes.
✨Customer-Centric Mindset
Since customer service is key, be ready to talk about how you build relationships with customers. Share stories that highlight your ability to understand customer needs and deliver exceptional service. This will show that you align with eurochange’s values.
✨Be Compliance Savvy
Familiarise yourself with AML and KYC regulations, as these are crucial for the role. Be prepared to discuss how you ensure compliance in your current or previous positions. Showing that you take these responsibilities seriously will set you apart from other candidates.
