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- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a leading travel money provider with a focus on customer experience.
- Benefits: Enjoy high street discounts, 28 days holiday, and a free virtual GP service.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in retail while empowering your team and building customer relationships.
- Qualifications: Experience in retail or financial services with strong leadership and commercial skills.
The predicted salary is between 30000 - 40000 £ per year.
A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts based.
Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
As a Bureau Manager, you’ll be expected to:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
The Stand-Out Qualities to Be Part of #Teameurochange:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
Colleague Rate on Travel Money.
28 days holiday (inclusive of bank holidays).
High Street Discounts.
Free 24/7 Virtual GP service for you and your family.
Cycle to Work Scheme.
Employee Wellbeing & Financial Support through Retail Trust.
Employee Assistance Programme - because you matter!
Additional holiday entitlement after 1 year.
Life Assurance.
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Head of Retail - Branded Retail in Maidstone employer: eurochange
Contact Detail:
eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail - Branded Retail in Maidstone
✨Tip Number 1
Get to know the company inside out! Research eurochange, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your leadership stories! Think of times you've inspired your team or tackled challenges head-on. We want to hear about your experiences that showcase your ability to drive performance and build relationships.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you're genuinely interested in the role by asking about team dynamics, sales strategies, and how you can contribute to making every customer’s experience seamless.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining #Teameurochange and ready to take on the challenge of being a Bureau Manager.
We think you need these skills to ace Head of Retail - Branded Retail in Maidstone
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for retail and financial services right from the start. Use your application to highlight any relevant experience and how it aligns with our mission at eurochange.
Tailor Your CV: Make sure your CV speaks directly to the role of Bureau Manager. Highlight your leadership skills, sales achievements, and any experience with compliance standards like AML and KYC. We want to see how you can drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've empowered teams and delivered exceptional customer service. Make it personal and show us why you're the perfect fit for #Teameurochange.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team. Don’t miss out!
How to prepare for a job interview at eurochange
✨Know Your Numbers
As a Bureau Manager, you'll need to demonstrate your financial acumen. Brush up on key performance indicators (KPIs) relevant to retail and financial services. Be ready to discuss how you've previously driven sales and managed budgets.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in past roles. Think about specific situations where you led by example, resolved conflicts, or motivated your colleagues to exceed targets. This will show your potential employer that you can inspire and lead effectively.
✨Customer Service is Key
Since the role revolves around exceptional customer service, be prepared to share stories that highlight your relationship-building skills. Discuss how you've handled customer complaints and turned them into positive experiences, showcasing your commitment to service excellence.
✨Understand Compliance Standards
Familiarise yourself with AML and KYC regulations, as these are crucial in the financial services sector. Be ready to explain how you've ensured compliance in previous roles and how you would uphold these standards in your new position.