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- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a dynamic retail financial services provider.
- Benefits: Enjoy high street discounts, 28 days holiday, and a free virtual GP service.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while empowering your team.
- Qualifications: Experience in retail or financial services with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Maidstone - Morrisons, ME15 9NN (New Store Opening Soon)
A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts based
Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
As a Bureau Manager, you’ll be expected to:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
The Stand-Out Qualities to Be Part of #Teameurochange:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
Colleague Rate on Travel Money
28 days holiday (inclusive of bank holidays)
High Street Discounts
Free 24/7 Virtual GP service for you and your family
Cycle to Work Scheme
Employee Wellbeing & Financial Support through Retail Trust
Employee Assistance Programme - because you matter!
Additional holiday entitlement after 1 year
Life Assurance
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Bureau Manager/ Retail Manager in Maidstone employer: eurochange
Contact Detail:
eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager/ Retail Manager in Maidstone
✨Tip Number 1
Get to know the company inside out! Research eurochange, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've inspired a team or driven performance. Be ready to share these examples during your interview to showcase your skills as a Bureau Manager.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining #Teameurochange.
We think you need these skills to ace Bureau Manager/ Retail Manager in Maidstone
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail and financial services shine through. We want to see how you can inspire and empower a team, so share any relevant experiences that highlight your leadership skills.
Tailor Your Application: Make sure to customise your application to reflect the specific qualities we're looking for in a Bureau Manager. Mention your experience with sales targets, customer service, and compliance to show us you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you stand out as a candidate. Highlight your achievements and how they relate to the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join #Teameurochange!
How to prepare for a job interview at eurochange
✨Know Your Numbers
As a Bureau Manager, you'll need to demonstrate your financial acumen. Brush up on key performance indicators (KPIs) relevant to retail and financial services. Be ready to discuss how you've previously driven sales and managed budgets.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in past roles. Think about specific situations where you led by example or resolved conflicts. This will show that you can inspire and motivate your colleagues effectively.
✨Customer Service is Key
Since the role revolves around exceptional customer service, come prepared with stories that highlight your relationship-building skills. Discuss how you've handled customer queries or complaints in a way that turned a negative experience into a positive one.
✨Understand Compliance Standards
Familiarise yourself with AML and KYC regulations, as these are crucial for the role. Be ready to explain how you've ensured compliance in previous positions and why it's important for maintaining trust in the financial services sector.