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- Tasks: Deliver exceptional customer service and promote travel products to enhance customer experiences.
- Company: Join a dynamic retail team in a busy travel environment.
- Benefits: Enjoy 28 days holiday, colleague travel rates, and retail incentives.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Be part of a vibrant team and help customers create unforgettable travel memories.
- Qualifications: Retail sales experience and a friendly, positive attitude are essential.
The predicted salary is between 12 - 13 £ per hour.
Seasonal Retail Sales Assistant – Fixed Term Contract
Hours: 16 hours per week
Location: The Mall, Maidstone, ME15 6AS
Shift Pattern: Monday to Sunday, shifts based
We are recruiting seasonal colleagues to support our branches during the busy travel season. This role is offered on a fixed‑term basis expected to run until October 2026, depending on business needs and seasonal demand. Successful candidates must be available to work during key peak weeks in July and August. Due to the seasonal nature of the role, annual leave may be limited during peak trading periods and will be subject to manager approval.
Key Responsibilities
- Deliver outstanding, friendly service that turns first‑time customers into loyal fans
- Build genuine rapport with each customer to understand their travel plans, needs, and concerns
- Use your knowledge and enthusiasm to recommend the best products and services for every customer
- Engage in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Share trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately process transactions while ensuring full compliance with financial regulations
- Keep your bureau secure, presentable, and welcoming at all times
- Promote additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Take ownership when your manager is away, keeping the bureau running smoothly
- Support new colleagues during onboarding and share your knowledge with the team
- Be flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
Key Qualities
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Benefits
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive
Retail Sales Assistant in Kent employer: eurochange
Contact Detail:
eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Kent
✨Tip Number 1
Get to know the company before your interview! Research their values and what they stand for. This way, you can show how your experience aligns with their mission and make a great impression.
✨Tip Number 2
Practice your conversational selling skills! Think about how you can naturally engage with customers and recommend products. Role-playing with a friend can help you feel more confident when it comes to chatting with potential customers.
✨Tip Number 3
Be ready to showcase your flexibility! Since this role requires working in different branches, be prepared to discuss your adaptability and willingness to jump in wherever needed during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Retail Sales Assistant in Kent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with customers.
Tailor Your Experience: Make sure to highlight your relevant experience in retail sales and customer service. We’re looking for specific examples of how you’ve delivered outstanding service or handled transactions accurately.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. We appreciate attention to detail, especially when it comes to handling transactions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at eurochange
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Retail Sales Assistant. Familiarise yourself with the company’s products and services, especially those related to travel money. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding service, be ready to share examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you built rapport or resolved issues effectively – this will demonstrate your ability to connect with customers.
✨Be Ready for Situational Questions
Prepare for situational interview questions that assess how you would handle various customer scenarios. For instance, think about how you would deal with a difficult customer or how you would promote additional products. Practising these responses can help you feel more at ease during the interview.
✨Demonstrate Flexibility and Team Spirit
Highlight your willingness to adapt and work in different branches if needed. Share examples of times when you’ve supported colleagues or taken ownership in a team setting. This shows that you’re not just a great individual contributor but also a team player who can help the whole branch succeed.