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- Tasks: Lead a team to deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join eurochange, a trusted leader in travel money services.
- Benefits: Enjoy 28 days holiday, high street discounts, and access to a virtual GP service.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in retail or financial services with strong leadership and communication skills.
- Other info: Dynamic role with opportunities for personal growth and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 30 hours p/w
Location/s: Maidstone - Morrisons, ME15 9NN (New Store Opening Soon)
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts based.
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable.
What you'll be doing on a day-to-day basis:
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Inspire and coach your team to deliver personalised, engaging experiences for every customer.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
- Train and mentor your team to grow their skills, confidence, and careers.
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations.
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business.
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours:
- Lead by example, embodying eurochange’s values in every interaction.
- Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported.
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Recognise and celebrate success, motivating your team to achieve and exceed their targets.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
- Foster a positive, inclusive workplace where everyone feels valued and can thrive.
- Give and receive feedback openly and constructively, always looking for ways to improve.
- Stay commercially aware, understanding how your decisions impact the branch and the wider business.
The Stand-Out Qualities to Be Part of Teameurochange:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Strong leadership skills with the ability to motivate, coach, and develop others.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
- Excellent communication, problem-solving, and organisational skills.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money.
- 28 days holiday (inclusive of bank holidays).
- High Street Discounts.
- Free 24/7 Virtual GP service for you and your family.
- Cycle to Work Scheme.
- Employee Wellbeing & Financial Support through Retail Trust.
- Employee Assistance Programme – because you matter!
- Wagestream – access your earned wages when you need it.
- Recognition Awards for outstanding service.
- Additional holiday entitlement after 1 year.
- Life Assurance.
- …and much more!
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose: Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values: We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere.
Locations
Retail Bureau Manager in Kent, Maidstone employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Bureau Manager in Kent, Maidstone
✨Tip Number 1
Get to know the company inside out! Research eurochange’s values, services, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve inspired or coached a team. Be ready to share these experiences during your interview to demonstrate your fit for the Bureau Manager role.
✨Tip Number 3
Don’t just focus on your skills; think about how you can add value to the team. Prepare examples of how you’ve driven performance and improved customer experiences in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the eurochange family.
We think you need these skills to ace Retail Bureau Manager in Kent, Maidstone
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, especially in retail or financial services.
Be Customer-Focused: Emphasise your passion for customer service in your application. Share examples of how you've gone above and beyond to create memorable experiences for customers, as this is key to our ethos at eurochange.
Demonstrate Your Commercial Acumen: We’re looking for candidates who understand the business side of things. Include any relevant experience with sales targets, budgets, or compliance standards to show us you’ve got the commercial mindset we value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Eurochange
✨Know Your Stuff
Before the interview, make sure you understand eurochange's values and how they align with your own. Familiarise yourself with their services and recent news in the retail and financial sectors. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Highlight situations where you motivated your colleagues or resolved conflicts. This is your chance to demonstrate your ability to inspire and empower others, which is key for a Bureau Manager.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of times when you went above and beyond for a customer or how you handled complaints effectively. eurochange values exceptional service, so showing your passion for customer satisfaction will set you apart.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured, or what challenges the new store might face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
