At a Glance
- Tasks: Deliver exceptional customer service and build rapport with clients in a vibrant retail environment.
- Company: Join eurochange, a leading travel money provider with a friendly culture.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay access.
- Other info: Flexible hours and opportunities for career growth in a supportive team.
- Why this job: Be the face of our brand and make every customer's journey memorable.
- Qualifications: Retail sales experience and a positive, confident attitude are essential.
The predicted salary is between 12.81 - 12.81 £ per hour.
We’re looking for a friendly, energetic Retail Sales Assistant to deliver an exceptional experience to our customers at our Southampton office. You will be the face of eurochange, building rapport, offering tailored advice, and ensuring every interaction is warm and professional.
Responsibilities
- Deliver outstanding, friendly service that turns first‑time customers into loyal fans
- Build genuine rapport with each customer to understand their travel plans, needs, and concerns
- Use knowledge and enthusiasm to recommend the best products and services for every customer
- Engage in conversational selling to match products to customers’ needs in a natural and supportive way
- Share trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately process transactions while ensuring full compliance with financial regulations
- Keep the bureau secure, presentable, and welcoming at all times
- Promote additional products and services to enhance each customer’s journey and simplify their travel experience
- Take ownership when the manager is away, keeping the bureau running smoothly
- Support new colleagues during onboarding and share knowledge with the team
- Be flexible to work in nearby branches when needed
Qualifications
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Benefits
- Colleague rate on travel money
- 28 days holiday (inclusive of bank holidays)
- Access to retail incentive & bonus schemes
- High Street discounts
- Free 24/7 virtual GP service for you and your family
- Cycle to work scheme
- Employee wellbeing & financial support through Retail Trust
- Employee assistance programme
- Wagestream – flexible pay access to earned wages
- Recognition awards for outstanding service
- Additional holiday entitlement after 1 year
- Life assurance
- And much more!
Company Vision
To be the UK’s go‑to travel money provider, adding value to every customer’s journey.
Company Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Company Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Job Details
Location: 106 Above Bar Street, Southampton, Hampshire, SO147DT
Pay: £12.81 per hour
Contract: Permanent – Part‑time (22 hours per week)
Retail Sales Assistant in Eastleigh employer: eurochange
At eurochange, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture in Coventry. Our Retail Sales Assistants enjoy a range of benefits including 28 days of holiday, a cycle-to-work scheme, and opportunities for recognition, all while working in a customer-focused environment that encourages personal growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Eastleigh
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like eurochange, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like eurochange!
We think you need these skills to ace Retail Sales Assistant in Eastleigh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at eurochange, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at eurochange and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show eurochange that you’re ready to jump in and contribute right away!
How to prepare for a job interview at eurochange
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
