At a Glance
- Tasks: Deliver exceptional customer service and build rapport with clients in a vibrant retail environment.
- Company: Join eurochange, a leading travel money provider with a friendly culture.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay access.
- Other info: Flexible hours and opportunities for career growth in a supportive team.
- Why this job: Be the face of our brand and make every customer's journey memorable.
- Qualifications: Retail sales experience and a positive, confident attitude are essential.
The predicted salary is between 12.81 - 12.81 £ per hour.
We’re looking for a friendly, energetic Retail Sales Assistant to deliver an exceptional experience to our customers at our Southampton office. You will be the face of eurochange, building rapport, offering tailored advice, and ensuring every interaction is warm and professional.
Responsibilities
- Deliver outstanding, friendly service that turns first‑time customers into loyal fans
- Build genuine rapport with each customer to understand their travel plans, needs, and concerns
- Use knowledge and enthusiasm to recommend the best products and services for every customer
- Engage in conversational selling to match products to customers’ needs in a natural and supportive way
- Share trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately process transactions while ensuring full compliance with financial regulations
- Keep the bureau secure, presentable, and welcoming at all times
- Promote additional products and services to enhance each customer’s journey and simplify their travel experience
- Take ownership when the manager is away, keeping the bureau running smoothly
- Support new colleagues during onboarding and share knowledge with the team
- Be flexible to work in nearby branches when needed
Qualifications
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Benefits
- Colleague rate on travel money
- 28 days holiday (inclusive of bank holidays)
- Access to retail incentive & bonus schemes
- High Street discounts
- Free 24/7 virtual GP service for you and your family
- Cycle to work scheme
- Employee wellbeing & financial support through Retail Trust
- Employee assistance programme
- Wagestream – flexible pay access to earned wages
- Recognition awards for outstanding service
- Additional holiday entitlement after 1 year
- Life assurance
- And much more!
Company Vision
To be the UK’s go‑to travel money provider, adding value to every customer’s journey.
Company Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Company Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Job Details
Location: 106 Above Bar Street, Southampton, Hampshire, SO147DT
Pay: £12.81 per hour
Contract: Permanent – Part‑time (22 hours per week)
Retail Sales Assistant in Eastleigh employer: eurochange
At eurochange, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture in Coventry. Our Retail Sales Assistants enjoy a range of benefits including 28 days of holiday, a cycle-to-work scheme, and opportunities for recognition, all while working in a customer-focused environment that encourages personal growth and teamwork.
