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- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a dynamic retail FX business with a focus on customer experience.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Other info: Empower your team and thrive in a fast-paced, supportive environment.
- Why this job: Be a key player in shaping the future of travel money services.
- Qualifications: Proven leadership experience in retail or financial services is essential.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 30 hours p/w
Location/s: Maidstone - Morrisons, ME15 9NN (New Store Opening Soon)
A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts based
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
As a Bureau Manager, you'll be expected to:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
Proven experience leading teams in a retail, banking, or financial services environment.
A commercial mindset with a track record of meeting and exceeding sales targets.
Financial acumen, including managing budgets, cash handling, and risk controls.
Knowledge of AML, KYC, and financial compliance standards.
A passion for customer service and relationship building.
Colleague Rate on Travel Money
~28 days holiday (inclusive of bank holidays)
~ High Street Discounts
~ Free 24/7 Virtual GP service for you and your family
~ Cycle to Work Scheme
~ Employee Wellbeing & Financial Support through Retail Trust
~ Employee Assistance Programme – because you matter!
~ Additional holiday entitlement after 1 year
~ Life Assurance
Our Vision: To be the UK's go-to travel money provider, adding value to every customer's journey.
Locations
Head of Retail - Branded Retail in Dartford, Kent employer: eurochange
Contact Detail:
eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail - Branded Retail in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and financial services sectors. Attend local events or join online groups where you can meet people who might know about openings at eurochange or similar companies.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the role of a Bureau Manager. We want you to shine!
✨Tip Number 3
Showcase your passion for retail and customer service during interviews. Share specific examples of how you've empowered teams or improved customer experiences. This will help us see your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Retail - Branded Retail in Dartford, Kent
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and empowered your team in previous roles, especially in fast-paced environments like retail or financial services.
Demonstrate Your Customer Focus: We love candidates who are passionate about customer service! Share examples of how you've built relationships with customers and improved their experiences. This will show us that you understand the importance of putting customers first.
Be Data-Driven: Mention any experience you have with analysing performance data or KPIs. We’re looking for someone who can identify opportunities for improvement and drive sales through strong commercial acumen, so don’t hold back on those numbers!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join #Teameurochange!
How to prepare for a job interview at eurochange
✨Know Your Numbers
As a potential Bureau Manager, you’ll need to demonstrate your financial acumen. Brush up on key performance indicators (KPIs) relevant to retail and be ready to discuss how you've driven sales and managed budgets in the past. This shows you understand the commercial side of the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've empowered your team or resolved conflicts effectively. eurochange values leaders who inspire and motivate, so be ready to share your approach to building a high-performing team.
✨Customer Service is Key
Since this role revolves around exceptional customer service, come prepared with stories that illustrate your commitment to customer satisfaction. Discuss how you've handled complaints or gone the extra mile for customers, as this will resonate well with their focus on relationship building.
✨Understand Compliance Standards
Familiarise yourself with AML and KYC regulations, as these are crucial in the financial services sector. Be ready to discuss how you’ve ensured compliance in previous roles, as eurochange places a strong emphasis on integrity and trust.