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- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a dynamic retail FX business with a focus on customer experience.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Be a key player in a new store opening and make a real impact.
- Qualifications: Experience in retail or financial services with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 30 hours p/w
Location/s: Maidstone - Morrisons, ME15 9NN (New Store Opening Soon)
A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts based
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
As a Bureau Manager, you'll be expected to:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
The Stand-Out Qualities to Be Part of #Teameurochange:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
Colleague Rate on Travel Money
~28 days holiday (inclusive of bank holidays)
~ High Street Discounts
~ Free 24/7 Virtual GP service for you and your family
~ Cycle to Work Scheme
~ Employee Wellbeing & Financial Support through Retail Trust
~ Employee Assistance Programme – because you matter!
~ Additional holiday entitlement after 1 year
~ Life Assurance
Our Vision: To be the UK's go-to travel money provider, adding value to every customer's journey.
Locations
Bureau Manager/ Retail Manager in Dartford, Kent employer: eurochange
Contact Detail:
eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager/ Retail Manager in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and financial services sectors. Let them know you're on the lookout for a Bureau Manager role. You never know who might have the inside scoop on openings or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience and how you can drive performance at eurochange.
✨Tip Number 3
Show off your passion for retail and customer service during your interviews! Share specific examples of how you've empowered your team or improved customer experiences in the past. This will demonstrate that you’re not just a fit for the role, but a perfect match for #Teameurochange.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining us at eurochange and being part of our mission to enhance every customer's travel money experience.
We think you need these skills to ace Bureau Manager/ Retail Manager in Dartford, Kent
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and empowered your team in previous roles, so share specific examples that showcase your ability to drive performance and create a positive environment.
Demonstrate Your Customer Focus: At eurochange, customer service is key! Use your application to illustrate your passion for building relationships with customers. Talk about how you've gone above and beyond to meet their needs and ensure a seamless experience.
Highlight Your Financial Acumen: Since this role involves managing budgets and ensuring compliance, it's important to showcase your financial skills. Mention any relevant experience you have with cash handling, risk controls, or understanding AML and KYC standards to show us you're the right fit.
Tailor Your Application: Make sure to tailor your application specifically for the Bureau Manager role. Use keywords from the job description and align your experiences with what we're looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at eurochange
✨Know Your Numbers
As a Bureau Manager, you'll need to demonstrate your financial acumen. Brush up on key performance indicators (KPIs) relevant to retail and financial services. Be ready to discuss how you've previously driven sales and managed budgets.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in past roles. Think about specific situations where you led by example or resolved conflicts. This will show that you can inspire and motivate your colleagues effectively.
✨Customer Service is Key
Since the role focuses heavily on customer experience, be prepared to share stories that highlight your commitment to exceptional service. Discuss how you've built relationships with customers and handled complaints professionally.
✨Understand Compliance Standards
Familiarise yourself with AML and KYC regulations, as well as any other compliance standards relevant to the role. Being able to discuss these topics confidently will demonstrate your readiness to uphold the company's reputation for integrity.