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For Companies At a Glance
- Tasks: Assist customers via phone, email, and digital channels, resolving queries and providing support.
- Company: Join eurochange, a friendly and inclusive team dedicated to simplifying foreign exchange.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Why this job: Be part of a supportive culture where your unique self is valued and every interaction matters.
- Qualifications: Strong communication skills, problem-solving mindset, and familiarity with CRM systems preferred.
- Other info: Office-based role in Stevenage with flexible shift patterns across the week.
The predicted salary is between 24000 - 36000 £ per year.
Hours: 40 hours
Location: Essex House, Stevenage – This role is office based.
Shift Pattern: Monday – Sunday 5 out of 7. Schedule is between 7am and 8pm
Why Join #Teameurochange
At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.
So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Customer Support Consultant and Make Every Customer’s Journey Smoother
Do you love helping people, solving problems, and making every interaction count? Are you calm under pressure, thrive in a busy environment, and have a passion for providing exceptional service?
As a Customer Support Consultant, you’ll be the first point of contact for our customers across all our brands – whether they’re ordering online, resolving delivery issues, or simply looking for trusted advice about our services. Your professionalism, empathy, and efficiency will ensure that customers leave every conversation feeling confident and cared for.
Explore How You’ll Support Our Purpose
- Respond to customer queries by phone, email, and digital channels with professionalism and warmth
- Resolve issues quickly and empathetically, always aiming for first-time resolution
- Support customers with online orders, delivery queries, product information, and account updates
- Handle third-party client requests, ensuring each interaction aligns with their specific brand standards
- Keep detailed, accurate records of all customer interactions and resolutions
- Escalate complex issues when needed, following through to resolution and keeping customers informed
- Identify and highlight recurring issues, contributing to improvements that make things better and simpler
- Apply different resolution and escalation processes to match the needs of eurochange and our partners
- Ensure all communication complies with FCA, GDPR, AML, and internal policies
- Collaborate with other teams (e.g., Branch Support, Currency, Digital) to resolve queries quickly and accurately
- Log interactions in CRM or ticketing systems, ensuring accurate and timely data entry
- Support with reporting on key metrics like call volumes, resolution times, and customer satisfaction
- Stay up to date with eurochange processes, completing required training and e-learning
The Stand-Out Qualities to Be Part of #Teameurochange
- Confident communicator with excellent verbal and written skills
- Calm, clear, and friendly when dealing with customers, even under pressure
- Strong problem-solving skills and a proactive, solution-focused mindset
- Great time management and ability to juggle multiple tasks
- Accurate and detail-oriented with solid record-keeping habits
- Familiarity with CRM or ticketing systems preferred
- Awareness of FCA, GDPR, and compliance requirements is an advantage
- Comfortable adapting to new processes and IT systems
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
- …and much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values
We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere
Ready to make every customer feel supported and confident? Apply today and start your journey with #Teameurochange! #J-18808-Ljbffr
Customer Support Consultant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant
✨Tip Number 1
Familiarise yourself with eurochange's values and mission. Understanding their commitment to making foreign exchange better and simpler will help you align your responses during interviews, showcasing that you're a great fit for #Teameurochange.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role requires calmness under pressure, consider role-playing scenarios with friends or family to build your confidence in providing exceptional service.
✨Tip Number 3
Research common customer support challenges in the foreign exchange industry. Being knowledgeable about potential issues can help you demonstrate your problem-solving skills and proactive mindset during the interview process.
✨Tip Number 4
Showcase your familiarity with CRM or ticketing systems by discussing any relevant experience you have. If you don’t have direct experience, consider learning about popular systems to speak confidently about how you would adapt to new processes.
We think you need these skills to ace Customer Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for a Customer Support Consultant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Use specific examples from your past experiences to demonstrate your ability to handle customer queries and resolve issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as communication, time management, and familiarity with CRM systems. Make sure to include any experience you have in a fast-paced environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Consultant.
How to prepare for a job interview at Eurochange
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your calmness under pressure and your proactive approach to finding solutions, which are key traits for a Customer Support Consultant.
✨Familiarise Yourself with Compliance Standards
Brush up on FCA, GDPR, and AML regulations, as well as any relevant internal policies. Being knowledgeable about these will show that you take compliance seriously and understand the importance of adhering to these standards in customer interactions.
✨Practice Clear Communication
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios to demonstrate your ability to communicate effectively and empathetically.
