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- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a dynamic leader in the travel money sector.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Proven leadership experience in retail or financial services is essential.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 38 hours p/w
Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT
A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based.
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
Our Leadership Behaviours:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
The Stand-Out Qualities to Be Part of #Teameurochange:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
Colleague Rate on Travel Money ~28 days holiday (inclusive of bank holidays) ~ High Street Discounts ~ Free 24/7 Virtual GP service for you and your family ~ Cycle to Work Scheme ~ Employee Wellbeing & Financial Support through Retail Trust ~ Employee Assistance Programme – because you matter! ~ Additional holiday entitlement after 1 year ~ Life Assurance.
Our Vision: To be the UK's go-to travel money provider, adding value to every customer's journey.
Head of Retail - Branded Retail in Carlisle employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail - Branded Retail in Carlisle
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and financial services sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching eurochange and its values. Understand their customer service approach and think of examples from your past experiences that showcase your leadership and sales skills. We want to see how you can bring our vision to life!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for retail management roles. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining #Teameurochange!
We think you need these skills to ace Head of Retail - Branded Retail in Carlisle
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams, especially in retail or financial services. We want to see how you've inspired and empowered your colleagues to achieve great results!
Demonstrate Your Customer Focus: Share examples of how you've built lasting relationships with customers and improved their experiences. At StudySmarter, we value a passion for customer service, so let that shine through in your application!
Be Data-Driven: Talk about how you've used performance data to drive improvements in your previous roles. We love seeing candidates who can analyse KPIs and make informed decisions to boost sales and service quality.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our amazing team at eurochange.
How to prepare for a job interview at Eurochange
✨Know Your Numbers
As a potential Bureau Manager, you’ll need to demonstrate your understanding of key performance indicators (KPIs) and how they drive success. Brush up on sales figures, customer satisfaction metrics, and compliance standards relevant to the role. Being able to discuss these confidently will show that you’re ready to own the performance of the branch.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experiences and how you empower your team. Think of specific examples where you’ve motivated colleagues or resolved conflicts. eurochange values leaders who inspire, so be ready to share how you lead by example and foster a high-performing environment.
✨Customer-Centric Mindset
Since this role is all about exceptional customer service, come prepared with stories that highlight your ability to build relationships and resolve customer queries. Think about times when you went above and beyond for a customer and how that impacted their experience. This will resonate well with the interviewers.
✨Understand Compliance Inside Out
Familiarise yourself with AML, KYC, and other compliance standards that are crucial in the financial services sector. Be ready to discuss how you’ve ensured compliance in previous roles and how you would uphold eurochange’s reputation for integrity. This knowledge will set you apart as a candidate who takes these responsibilities seriously.