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- Tasks: Deliver exceptional customer service and help travellers with their foreign exchange needs.
- Company: Join eurochange, a friendly and inclusive team dedicated to making travel money simple.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay options.
- Other info: Flexible hours with opportunities for growth and recognition in a supportive environment.
- Why this job: Be the trusted face of our business and create memorable experiences for customers.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
The predicted salary is between 12 - 13 £ per hour.
Hours: 16h p/w
Location: CF10 2DS
Shift Pattern: Monday - Sunday
Why join #Teameurochange? At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference.
Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
Explore How You’ll Support Our Purpose…
- Delivering outstanding, friendly service that turns first-time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand-Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
- …and much more!
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose: Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant in Cardiff employer: eurochange
Contact Detail:
eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, check out eurochange's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of #Teameurochange.
✨Tip Number 2
Practice your people skills! As a Retail Sales Assistant, you'll be all about building rapport with customers. Role-play with a friend or family member to get comfortable with conversational selling and showcasing your friendly, positive attitude.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past retail or customer service roles where you went above and beyond for a customer. This will demonstrate your ability to exceed expectations and make a real impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds!
We think you need these skills to ace Retail Sales Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about helping customers and making their travel experiences better.
Tailor Your Experience: Make sure to highlight any relevant retail sales or customer service experience you have. We love seeing how your past roles have prepared you to be the friendly face of eurochange!
Be Authentic: Don’t be afraid to show your unique personality in your application. We value authenticity and want to know what makes you, well, you! Let us see the real you.
Apply Through Our Website: For the best chance of joining #Teameurochange, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation!
How to prepare for a job interview at eurochange
✨Know the Company Inside Out
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will not only help you answer questions more effectively but also show your genuine interest in being part of #Teameurochange.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built rapport and provided exceptional service, as this aligns perfectly with eurochange's focus on creating memorable customer experiences.
✨Demonstrate Your Passion for Travel
Since the role involves helping customers with their travel needs, share your own travel experiences and how they’ve shaped your understanding of customer expectations. This personal touch can make you stand out and resonate with the interviewers who are looking for someone passionate about travel.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practice how you would engage with a customer, recommend products, and handle transactions. This will showcase your conversational selling skills and your ability to provide tailored advice, which is crucial for the role at eurochange.