At a Glance
- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a trusted leader in travel money services.
- Benefits: Enjoy competitive pay, high street discounts, and a free virtual GP service.
- Other info: Flexible hours, career growth opportunities, and a positive, inclusive workplace culture.
- Why this job: Inspire and empower your team while making a real impact on customers' travel experiences.
- Qualifications: Experience in retail or financial services with strong leadership and customer service skills.
The predicted salary is between 13.8 - 13.8 £ per hour.
Retail Bureau Manager (Store Manager)
Hours: 30 hours p/w • Location/s: Burton Upon Trent, DE14 1DD • Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday; Shift based • Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment?
Do you have a passion for retail, financial services, and driving performance?
At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable.
From hitting sales targets and ensuring compliance to building a motivated, high‑performing team, you’ll play a key role in bringing our purpose to life.
- What you’ll be doing on a day‑to‑day basis
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
- Inspire and coach your team to deliver personalised, engaging experiences for every customer
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
- Lead by example in delivering our eurochange sales framework and maintaining our high standards
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
- Conduct regular cash reconciliations and audits to manage risk and minimise losses
- Analyse branch KPIs and performance data to identify opportunities for improvement
- Train and mentor your team to grow their skills, confidence, and careers
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience
- Leadership Behaviours
- Lead by example, embodying eurochange’s values in every interaction
- Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
- Empower your team to make decisions, solve problems, and take ownership of their performance
- Recognise and celebrate success, motivating your team to achieve and exceed their targets
- Demonstrate resilience and adaptability in a fast‑paced retail environment
- Foster a positive, inclusive workplace where everyone feels valued and can thrive
- Give and receive feedback openly and constructively, always looking for ways to improve
- Stay commercially aware, understanding how your decisions impact the branch and the wider business
- Stand‑Out Qualities to Be Part of Team Eurochange
- Proven experience leading teams in a retail, banking, or financial services environment
- A commercial mindset with a track record of meeting and exceeding sales targets
- Strong leadership skills with the ability to motivate, coach, and develop others
- Financial acumen, including managing budgets, cash handling, and risk controls
- Knowledge of AML, KYC, and financial compliance standards
- A passion for customer service and relationship building
- Excellent communication, problem‑solving, and organisational skills
- Our Perks
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
- Wagestream – access your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
• …and much more!
Vision
To be the UK’s go‑to travel money provider, adding value to every customer’s journey.
Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
- Values
- We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere
- Retail Bureau Manager, Burton upon Trent, Staffordshire, United Kingdom – DE14 1DD
- £13.80 per hour – Permanent, Part‑time
- Posted today – Closing date: 21/08/2026 – Job reference: BK1621559Bur RBM
- #J-18808-Ljbffr
Retail Bureau Manager in Burton upon Trent employer: eurochange
At eurochange, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture in Coventry. Our Retail Sales Assistants enjoy a range of benefits including 28 days of holiday, a cycle-to-work scheme, and opportunities for recognition, all while working in a customer-focused environment that encourages personal growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Bureau Manager in Burton upon Trent
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like eurochange, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like eurochange!
We think you need these skills to ace Retail Bureau Manager in Burton upon Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at eurochange, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at eurochange and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show eurochange that you’re ready to jump in and contribute right away!
How to prepare for a job interview at eurochange
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
