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For Companies At a Glance
- Tasks: Support branches by resolving issues and providing top-notch customer service.
- Company: Join eurochange, a vibrant team dedicated to making travel dreams come true through currency exchange.
- Benefits: Enjoy perks like travel discounts, 28 days holiday, and a virtual GP service.
- Why this job: Be part of a friendly, inclusive culture where your unique self is celebrated and growth is encouraged.
- Qualifications: Experience in call handling and customer service, with a positive attitude and strong organisational skills.
- Other info: Full-time role with opportunities for career growth and additional holiday after one year.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Branch Support Consultant role at eurochange.
This range is provided by eurochange. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hours: 40 hours per week
Location: Eurochange, Essex House, Rutherford Close, Stevenage, SG1 2EF
Shift Pattern: Monday - Sunday 5 out of 7
Why join #Teameurochange
Here at eurochange, we’re all about people and that includes you! We’re a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more! We make travel dreams come true, one currency exchange at a time. So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way!
Your quest as a Branch Support Consultant
At our Stevenage head office we have a great opportunity to join our Branch Support Team. If you’re a positive person who loves problem solving and giving top level customer/branch service than it’s a great opportunity to grow your career in retail. #Teameurochange has some of the very best training and the very best people to help you become your best self!
Explore How You’ll Support Our Purpose…
- Ensure the phone is answered in a courteous manner and every effort is made to resolve the branch’s issue over the phone.
- Ensure that the phones are answered within agreed Service Level Agreements.
- Ensure that all recording is completed promptly and all information is accurate.
- Ensure that all tasks are completed within set Service Level Agreements.
- Ensure that all communication to branch is clear and understood.
- To ensure that any common issues / concerns are raised to your line manager promptly.
- To perform core tasks assigned while ensuring that own caseload is managed and prioritised to conclusion.
- You will be required to complete a branch visit to better understand the branch operation.
- Ensure that your conduct is professional at all times with both colleagues and external visitors.
- Follow all Health and Safety, Security, Data Protection and Anti Money Laundering policies.
- Any other reasonable requests made by eurochange.
The 'stand-out' qualities to be part of #Teameurochange
- Experience in call handling and customer service.
- A positive attitude with a drive to results.
- Organised and well-structured approach to work.
- Experience in retail.
- Troubleshooting skills.
Our Perks are out of this world!
- Colleague Rate on Travel Money!
- Friends and Family Discount.
- 28 days holiday (inclusive of Bank Holidays).
- High Street Discounts.
- Free mortgage advice (provided by a 3rd party).
- 24/7 Virtual GP service for you and your family.
- Company pension contribution.
- Cycle to Work Scheme.
- Employee Health, Wellbeing and Financial support through the Retail Trust Employee Assistance Programme - because you matter!
- Life Assurance.
- Free Car Parking when on-site.
- Wagestream - access your already earned wages when you need it.
- Additional holiday entitlement after 1 year!
- And much much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Branch Support Consultant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Support Consultant
✨Tip Number 1
Familiarise yourself with eurochange's mission and values. Understanding their focus on customer service and inclusivity will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Prepare to discuss your previous experience in call handling and customer service. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Research common challenges faced in retail environments, particularly in currency exchange. Being able to discuss these challenges and how you would approach them can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions for the interview. This not only demonstrates your interest in the role but also your proactive approach to managing tasks effectively.
We think you need these skills to ace Branch Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Branch Support Consultant at eurochange. Highlight your problem-solving skills and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your call handling experience, positive attitude, and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join #Teameurochange and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eurochange
✨Show Your Customer Service Skills
As a Branch Support Consultant, you'll be dealing with customers regularly. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your problem-solving skills and your ability to remain calm under pressure.
✨Demonstrate Your Organisational Skills
The role requires a well-structured approach to work. During the interview, discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised.
✨Emphasise Teamwork and Communication
Since the position involves working closely with colleagues and branches, it's essential to showcase your teamwork abilities. Share experiences where clear communication led to successful outcomes, and express your enthusiasm for being part of a supportive team.
✨Research Eurochange's Values
Familiarise yourself with Eurochange's mission and values before the interview. Be ready to discuss how your personal values align with theirs, particularly around inclusivity and making an impact. This shows genuine interest in the company and its culture.
