At a Glance
- Tasks: Deliver exceptional customer service and assist with foreign exchange transactions.
- Company: Join a friendly and inclusive team at eurochange.
- Benefits: Enjoy competitive perks, including travel discounts and flexible pay options.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Make a real impact on customers' travel experiences while having fun.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
The predicted salary is between 10 - 12 € per hour.
Seasonal Retail Sales Assistant – Fixed Term Contract
Hours: 22 hours per week
Location: Birkenhead, CH41 2ZL
Shift pattern: Monday to Sunday shifts based
We are recruiting seasonal colleagues to support our branches during the busy travel season. This role is offered on a fixed‑term basis expected to run until October 2026, depending on business needs and seasonal demand. As this role supports our busiest trading periods, successful candidates must be available to work during key peak weeks in July & August. Due to the seasonal nature of the role, annual leave may be limited during peak trading periods and will be subject to manager approval.
Why join #Teameurochange? At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money? As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.
With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it’s supporting someone’s once‑in‑a‑lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
Explore How You’ll Support Our Purpose…
- Delivering outstanding, friendly service that turns first‑time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand‑Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling and customer service
- Confident, friendly and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently and travel to nearby locations if required
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay – get your earned wages when you need it
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance and much more
Our Vision
To be the UK’s go‑to travel money provider, adding value to every customer’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant in Birkenhead employer: eurochange
At eurochange, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. As a Retail Sales Assistant in Birkenhead, you'll enjoy a range of fantastic benefits including competitive pay, flexible working hours, and access to our employee wellbeing programmes, all while being part of a passionate team dedicated to delivering exceptional customer experiences. Join us and take advantage of opportunities for personal growth and development in a supportive environment that celebrates your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on eurochange. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their mission of making foreign exchange better.
✨Tip Number 2
Practice your people skills! As a Retail Sales Assistant, connecting with customers is key. Role-play with a friend or family member to get comfortable with conversational selling and building rapport. The more natural it feels, the better!
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working various shifts, be prepared to discuss your availability during peak times. Highlight any previous experience where you adapted to changing schedules or took on extra responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining #Teameurochange. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Retail Sales Assistant in Birkenhead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about helping people and making their travel experiences better.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail sales and customer service. We love seeing how your skills match what we’re looking for in a Retail Sales Assistant!
Be Authentic:Don’t be afraid to show your personality! At StudySmarter, we value authenticity, so let us know what makes you unique and how you can contribute to our friendly team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with #Teameurochange!
How to prepare for a job interview at eurochange
✨Know the Company
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will help you align your answers with their goals and show that you're genuinely interested in being part of #Teameurochange.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Highlight how you can make customers feel valued and understood, which is crucial for this role.
✨Demonstrate Flexibility and Team Spirit
Given the seasonal nature of the job, it's important to express your willingness to work during peak times and adapt to different shifts. Share any experiences where you've worked as part of a team or taken on extra responsibilities to support your colleagues, showing that you're ready to contribute to the team's success.
✨Practice Conversational Selling
Familiarise yourself with the concept of conversational selling, as it’s a big part of the role. Think about how you can naturally engage customers in conversation to understand their needs and recommend the right products. Practising this skill can help you stand out during the interview.
