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- Tasks: Deliver exceptional customer service and help travellers with their foreign exchange needs.
- Company: Join eurochange, a friendly and inclusive team dedicated to making travel money simple.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay options.
- Why this job: Be the trusted face of our business and inspire customers on their travel journeys.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
- Other info: Flexible shifts available, with opportunities for career growth and development.
The predicted salary is between 10 - 13 £ per hour.
Hours: 20 hours p/w
Location: CastleCourt Shopping Centre - Lower Mall, Belfast, BT1 1DD
Shift Pattern: Monday - Sunday shifts
At eurochange, we are dedicated and proactive, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. Join us as a Retail Sales Assistant, and inspire our customers!
Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money? As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs.
You will create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you will learn how to exceed expectations and achieve your targets while growing your skills and making a real difference.
Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you will make foreign exchange better, simpler, and more convenient. You will also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
Explore how you will support our purpose… As the face and energy of your bureau, you will inspire trust and excitement in every interaction. Some of the key ways you will support our purpose include:
- Delivering outstanding, friendly service that turns first-time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand-Out Qualities to Be Part of #Teameurochange:
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude – you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme – because you matter!
- Wagestream – access to flexible pay - get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
- …and much more!
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose: Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant in Belfast employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Belfast
✨Tip Number 1
Get to know the company culture before your interview. Check out eurochange's social media and website to see what they're all about. This will help you connect with their values and show you're genuinely interested in being part of #Teameurochange.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your friendly and positive attitude will definitely make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at eurochange. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to make foreign exchange better for customers.
We think you need these skills to ace Retail Sales Assistant in Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how excited you are about helping people and making their travel experiences better.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail sales and customer service. We love seeing how your skills align with our mission at eurochange!
Be Authentic: Don’t be afraid to show your true self in your application. We value authenticity and want to know what makes you unique and how you can contribute to our friendly team culture.
Apply Through Our Website: For the best chance of joining #Teameurochange, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey!
How to prepare for a job interview at Eurochange
✨Know the Company Inside Out
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will not only help you answer questions more effectively but also show your genuine interest in being part of #Teameurochange.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built rapport and provided tailored solutions, as this aligns perfectly with what eurochange values.
✨Practice Conversational Selling
Get comfortable with the idea of conversational selling. Think about how you can naturally engage with customers about their needs and suggest products that would enhance their travel experience. Practising this skill will help you demonstrate your flair for selling during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various customer situations. Prepare by thinking through potential challenges you might face in the role and how you would address them, ensuring you reflect the friendly and professional service eurochange aims to provide.
