At a Glance
- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a leading travel money provider with a focus on customer experience.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Other info: Dynamic role with opportunities for personal growth and additional holiday after one year.
- Why this job: Make a real impact in retail while empowering your team and building customer relationships.
- Qualifications: Proven leadership experience in retail or financial services with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
A small team of Retail Colleagues. Shift Pattern: Monday - Sunday
Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
Our Leadership Behaviours
As a Bureau Manager, you'll be expected to:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
The Stand-Out Qualities to Be Part of #Teameurochange
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
Colleague Rate on Travel Money
28 days holiday (inclusive of bank holidays)
High Street Discounts
Free 24/7 Virtual GP service for you and your family
Cycle to Work Scheme
Employee Wellbeing & Financial Support through Retail Trust
Employee Assistance Programme – because you matter!
Additional holiday entitlement after 1 year
Life Assurance
…Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey.
Head of Retail - Branded Retail in Beeston employer: eurochange
At eurochange, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As the Head of Retail, you'll lead a dedicated team in a dynamic retail environment, with ample opportunities for professional growth and development. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including generous holiday entitlement, high street discounts, and access to a 24/7 virtual GP service, ensuring that you and your family are well taken care of while you inspire others to deliver outstanding customer experiences.
