At a Glance
- Tasks: Lead a small team to deliver exceptional customer service and drive sales performance.
- Company: Join eurochange, a dynamic leader in the travel money sector.
- Benefits: Enjoy 28 days holiday, high street discounts, and a free virtual GP service.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Proven leadership experience in retail or financial services with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
A small team of Retail Colleagues. Shift Pattern: Monday - Sunday
Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
Our Leadership Behaviours
As a Bureau Manager, you'll be expected to:
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
The Stand-Out Qualities to Be Part of #Teameurochange
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
Colleague Rate on Travel Money
28 days holiday (inclusive of bank holidays)
High Street Discounts
Free 24/7 Virtual GP service for you and your family
Cycle to Work Scheme
Employee Wellbeing & Financial Support through Retail Trust
Employee Assistance Programme – because you matter!
Additional holiday entitlement after 1 year
Life Assurance
…Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey.
Bureau Manager/ Retail Manager in Beeston employer: eurochange
At eurochange, we pride ourselves on being an exceptional employer that values leadership, teamwork, and customer service. As a Bureau Manager, you'll enjoy a supportive work culture that fosters personal and professional growth, alongside competitive benefits such as 28 days holiday, high street discounts, and access to a free virtual GP service. Join us in our mission to enhance every customer's travel experience while thriving in a dynamic retail environment that encourages innovation and excellence.
