At a Glance
- Tasks: Deliver exceptional customer service and assist with foreign exchange transactions.
- Company: Join a friendly and inclusive team at eurochange.
- Benefits: Enjoy competitive perks, including discounts, bonuses, and flexible pay options.
- Other info: Flexible hours with opportunities for career growth and recognition.
- Why this job: Make a real impact on customers' travel experiences while developing your skills.
- Qualifications: Retail sales experience and a positive, friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Seasonal Retail Sales Assistant - Fixed Term Contract
Hours: 22 hours p/w
Location: Eastgate Shopping Centre, Basildon, Essex, SS14 1AE
Shift Pattern: Monday to Sunday shifts based
We are recruiting seasonal colleagues to support our branches during the busy travel season. This role is offered on a fixed-term basis expected to run until October 2026, depending on business needs and seasonal demand. As this role supports our busiest trading periods, successful candidates must be available to work during key peak weeks in July & August. Due to the seasonal nature of the role, annual leave may be limited during peak trading periods and will be subject to manager approval.
Why join #Teameurochange? At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!
Join Us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money? As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.
With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.
Explore How You’ll Support Our Purpose…
- Delivering outstanding, friendly service that turns first‑time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand‑Out Qualities to Be Part of #Teameurochange
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude - you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme - because you matter!
- Wagestream - access to flexible pay - get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Our Vision To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant in Basildon employer: eurochange
At eurochange, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. As a Retail Sales Assistant in the bustling Eastgate Shopping Centre, you'll enjoy a range of fantastic benefits including flexible pay options, generous holiday entitlement, and access to exclusive discounts, all while being part of a supportive team that encourages personal growth and development. Join us to not only enhance your skills but also to create memorable experiences for our customers during their travel journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Basildon
✨Tip Number 1
Get to know the company culture before your interview. Check out eurochange's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of #Teameurochange.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your friendly and positive attitude will make you stand out during the interview.
✨Tip Number 3
Be ready to talk about your retail experience. Highlight specific examples where you exceeded customer expectations or handled cash transactions accurately. This will show that you have the skills they’re looking for in a Retail Sales Assistant.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the team dynamics, training opportunities, and what a typical day looks like. This shows your enthusiasm and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Retail Sales Assistant in Basildon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making travel experiences better for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant retail sales and customer service experience. We love seeing how your skills match what we’re looking for in a Retail Sales Assistant!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you, so let your unique self come through in your writing!
Apply Through Our Website:For the best chance of joining #Teameurochange, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at eurochange
✨Know the Company
Before your interview, take some time to research eurochange. Understand their mission, values, and what makes them unique in the foreign exchange market. This will help you align your answers with their goals and show that you're genuinely interested in being part of #Teameurochange.
✨Showcase Your Customer Service Skills
As a Retail Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Highlight how you can build rapport and make customers feel valued, which is crucial for this role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview. Practice scenarios where you might need to recommend products or handle a difficult customer. This will demonstrate your conversational selling skills and your ability to think on your feet, both of which are essential for success in this position.
✨Flexibility is Key
Since the role requires working various shifts, including weekends and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the business, especially during peak trading periods in July and August.
