At a Glance
- Tasks: Deliver exceptional customer service and expert advice in foreign exchange.
- Company: Join eurochange, a passionate team dedicated to simplifying travel money.
- Benefits: Enjoy 28 days holiday, high street discounts, and flexible pay options.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Be the face of our bureau and make a real difference for customers.
- Qualifications: Retail sales experience and a friendly, confident attitude are essential.
This role is a 9-month Fixed Term Contract, with 16 hours per week. Location: Basingstoke.
You will be the trusted face of our bureau, delivering expert advice and creating memorable customer experiences while ensuring security and compliance.
Role purpose:
Be the face and energy of your bureau, build genuine rapport with customers, provide expert advice tailored to their needs, and help customers get the best value for their money. With full training and support, you’ll learn how to exceed expectations and achieve targets while growing your skills and making a difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
What you’ll do:
- Deliver outstanding, friendly service that turns first-time customers into loyal fans
- Build genuine rapport with each customer to understand travel plans, needs, and concerns
- Recommend the best products and services for every customer
- Engage in conversational selling to match products to customer needs
- Share trusted advice on exchange rates, currency options, and value for money
- Accurately process transactions while complying with financial regulations
- Keep the bureau secure, presentable, and welcoming
- Promote additional products and services to enhance the customer journey
- Take ownership when the manager is away to keep the bureau running smoothly
- Support new colleagues during onboarding and share knowledge with the team
- Be flexible to work in nearby branches when needed
Qualifications / Stand-Out Qualities:
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude
- Strong communication skills and ability to build rapport quickly
- High levels of accuracy and attention to detail in handling transactions
- Natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required
Perks:
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme
- Wagestream – access to flexible pay
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient? Apply today.
Retail Sales Assistant in Basingstoke employer: Eurochange Ltd
At eurochange, we pride ourselves on fostering a supportive and dynamic work environment where our Retail Sales Assistants can thrive. Located in Basingstoke, we offer comprehensive training, flexible working hours, and a range of employee benefits including generous holiday entitlement, access to wellness programmes, and opportunities for personal growth. Join #Teameurochange and be part of a passionate team dedicated to delivering exceptional customer experiences in the foreign exchange industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Basingstoke
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Sales Assistant in Basingstoke
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Eurochange Ltd:Don’t forget to personalise your application for Eurochange Ltd! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Eurochange Ltd
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Eurochange Ltd offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Eurochange Ltd and contribute positively during your temporary stint.
