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- Tasks: Engage students with fun activities and deliver interactive lectures on customer experience management.
- Company: Join Bayswater Education, a vibrant global network dedicated to inspiring young minds.
- Benefits: Career growth opportunities, free courses, and a people-centric, inclusive culture.
- Other info: Flexible teaching schedule with opportunities for networking and professional development.
- Why this job: Make a real impact by sharing your expertise in customer experience with the next generation.
- Qualifications: 3+ years in customer service or related fields; teaching experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story.
On the days you agree to teach, you will need to be available to lecture during the week from 14:10 PM to 17:30 PM and the course will have a duration of 4 weeks.
We are offering two contract choices:
- A Guest Speaker delivers a 1.5-hour presentation, isn’t bound by a syllabus, specializes in their field, and could be available monthly.
- A Lecturer gives 3-hour syllabus-based lectures on a specific topic and is available 2-3 times a week throughout the course.
Key tasks & responsibilities:
- Take attendance and keep a record of work.
- Actively integrate global examples into the curriculum.
- Update materials to reflect current practices and trends.
- Engage with students by setting them fun and practical mini activities.
- Highlight the skills needed to thrive in luxury retail.
- Offer professional insights into tools and strategies used in customer experience management.
- Deliver an engaging and interactive class on various aspects of customer experience management.
You may bring several or more of these areas of expertise:
- Customer Psychology and Behaviour in Experience Design
- Data-Driven Customer Insights and Market Research
- Designing and Managing the Customer Journey
- Service Excellence and Five-Star Delivery
- Measuring and Managing CX Performance
- Technology, Automation, and the Future of CX
- Managing Customer Complaints and Crisis Response
- Building a Customer-Centric Culture
- Inclusive CX Innovation Lab
Other requirements:
- 3+ years of experience in customer service, retail, consulting, or related fields.
- Experience in teaching, training, presenting, or guest speaking (desirable).
What we offer:
- Opportunities for career growth within a global organisation.
- Access to our wide portfolio of courses offered for free or on discounted rates.
- People centric, inclusive culture with regular wellbeing and social activities.
- Regular online networking and cross-departmental meetings with the Bayswater team globally.
Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage.
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Customer Experience Management Lecturer in London employer: Eurocentres
Contact Detail:
Eurocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Management Lecturer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your teaching game on point! Brush up on your presentation skills and think about how you can make your lectures engaging. Consider creating a mini-lecture or workshop to showcase your style and expertise.
✨Tip Number 3
Show off your passion for customer experience! When you get the chance to chat with potential employers, share your insights and ideas on current trends in CX. This will help you stand out as someone who's not just knowledgeable but also genuinely excited about the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bayswater team and contributing to our vibrant community.
We think you need these skills to ace Customer Experience Management Lecturer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience management shine through. We want to see how passionate you are about teaching and inspiring students to explore this exciting field!
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or teaching. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills and achievements!
Engage with Examples: In your application, include specific examples of how you've integrated global perspectives or innovative practices in your previous roles. This will show us that you can bring real-world insights into the classroom.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our vibrant community!
How to prepare for a job interview at Eurocentres
✨Know Your Stuff
Make sure you’re well-versed in customer experience management. Brush up on the latest trends, tools, and strategies in the field. Being able to discuss current practices and integrate global examples into your responses will show that you’re not just knowledgeable but also passionate about the subject.
✨Engage with Enthusiasm
During the interview, demonstrate your ability to engage and inspire students. Share ideas for fun and practical mini activities you could implement in your lectures. This will highlight your teaching style and show that you can create an interactive learning environment.
✨Showcase Your Experience
Be ready to discuss your relevant experience in customer service, retail, or consulting. Prepare specific examples of how you've applied customer psychology and behaviour in your previous roles. This will help the interviewers see how your background aligns with their needs.
✨Prepare for the Unexpected
Since the role involves managing customer complaints and crisis response, think about potential scenarios you might face in the classroom. Be prepared to discuss how you would handle difficult situations or questions from students, showcasing your problem-solving skills and adaptability.