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For Companies At a Glance
- Tasks: Assist customers at the trade counter and deliver products using company vehicles.
- Company: Join Eurocell, a leading stock market listed company in uPVC products.
- Benefits: Enjoy a competitive salary, free healthcare, and discounts at high street retailers.
- Why this job: Be part of a dynamic team with great career growth and work/life balance.
- Qualifications: Passion for customer service, valid driving license, and IT skills required.
- Other info: Permanent role with occasional Saturday shifts and a Christmas shutdown.
The predicted salary is between 23900 - 27900 £ per year.
Overview
ROLE: Trade Counter Assistant / Driver
HOURS: 44 per Week – Permanent Role, 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday Rota
SALARY: £27,936 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £31,536 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don\\\’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
WHAT OUR TRADE COUNTER ASSISTANTS DO:
- Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell’s 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full
- Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintain branch standards – including warehouse and stock management, front of house cleanliness and point of sale
WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS:
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays – normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
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Trade Counter Assistant / Driver employer: Eurocell
Contact Detail:
Eurocell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant / Driver
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the specifics of uPVC products will not only help you in customer interactions but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 3
Highlight your organisational skills and ability to work in a team. Be ready to discuss how you've successfully managed tasks or projects in previous roles, especially in fast-paced environments like retail or trade.
✨Tip Number 4
If you have experience with route planning or driving, be sure to mention it. Discussing your familiarity with safe driving practices and vehicle maintenance can set you apart as a candidate who is ready to take on the driving aspect of the job.
We think you need these skills to ace Trade Counter Assistant / Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Trade Counter Assistant / Driver role. Emphasise any customer service experience, driving qualifications, and familiarity with stock management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully engaged with customers or achieved sales targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, IT proficiency, and any experience with MS Office or industry-standard software like SAP. If you have a FLT licence or experience in a similar environment, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Eurocell
✨Show Your Customer Service Skills
As a Trade Counter Assistant, exceptional customer service is key. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to engage with customers and ensure they leave happy.
✨Know the Products
Familiarise yourself with Eurocell's product range, especially uPVC products. Being knowledgeable about what you’ll be selling can set you apart from other candidates. Consider preparing a few questions about their products to show your interest and initiative.
✨Demonstrate Teamwork
This role requires working closely with colleagues. Share experiences where you've successfully collaborated in a team setting. Highlight your ability to support others and contribute positively to the branch environment.
✨Prepare for Practical Scenarios
Since the role involves driving and route planning, be ready to discuss your driving experience and any relevant logistics skills. You might be asked how you would handle specific situations, so think through practical scenarios related to deliveries and customer interactions.
